Elevating Customer Experiences to Create Impact

The customer experience remains an important factor in determining company success. With new technologies popping up to enhance and improve customer journeys, businesses must ensure they properly integrate these technologies and utilize them in a way to reap the full benefits. A good old-fashioned call center continues to be a hub for customer service and support, and companies can now expand its impact with new technology to better serve and retain its customers. Properly analysing and applying customer data to marketing and customer engagement strategies will not only help to target the right crowd but keep them coming back as well. Tune into this Summit to hear leading experts in the field discuss how AI and other emerging technologies will impact the customer experience along with proven strategies to enhance and streamline customer engagement.