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Smarter CX: Leveraging the Practical Opportunities of GenAI
The pressure to deliver exceptional customer service has never been greater. Traditional customer care automation technologies, while foundational, often are rigid and inflexible. Many fall short in handling complex customer interactions. Enter Generative AI (GenAI), a transformative technology poised to redefine the norms of customer service. GenAI is a fast-changing technology. Customer care organizations can…
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