Attend Summits on Customer Experience
Customer Experience Fuels Business Success
Reimagine your customer experience for the digital age, leveraging analytics, data platforms and automation to optimize engagement.
Elevating Customer Experiences to Create Impact
The customer experience can make or break your company. Learn to craft a customer journey that will build and sustain your business to thrive in the next
generation. The customer experience remains an important factor in determining company success. With new technologies popping up to enhance and im…
Customer Experience (CX) : la donnée client au cœur des stratégies IT et métiers des entreprises
Deux ans après l’accélération des activités digitales liée à la pandémie l’expérience clients (Customer Experience, CX) est au cœur des stratégies
commerciales des entreprises. De la mutation du CRM vers le marketing à l’analyse des sentiments en passant par la Custormer Data Platform, l’approche …
The Future of FinTech: 2022 and Beyond
As consumers embrace the digital economy, traditional financial institutions are increasingly turning to FinTech to help them pivot their service offerings
online. By the end of 2022, Finextra predicts that the global fintech market will have doubled in value from 2018, from $127.66 billion to $309.98 billion. ‘Th…
Reach 2021: Demand. Engagement. Impact.
The best marketers use data, insights, technology, and a good dose of luck to seemingly create magic. But, how can senior B2B marketers continue to
predict the future when disruption is the only constant? In our ever-changing, ever-evolving marketing landscape, preparation is key. Join us as some of the…
Optimal Data Analytics
Unleash the power of augmented analytics to optimize core business processes, source new revenue streams, improve customer satisfaction and drive
long-term success
Watch series about Customer Experience
Elevate your Customer Experiences with ServiceNow
Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set
your agents up for success with real-time information to boost their productivity.
Build lasting relationships that drive growth with Marketing Cloud
Discover how Marketing Cloud can transform your business approach by enabling you to build enduring relationships with your customers.
Deliver exceptional customer experiences with Data Cloud
Form personalised experience to automated workflow
Transform how service teams deliver value across every customer touchpoint
Increase customer satisfaction, deflect more cases, and maximize efficiency with the most complete platform powered by AI and data — from self-service to
the contact center to the field.
Technology Industry: Put AI to Work for Customer Success
For Technology providers, strong growth starts with strong customer relationships. However, siloed processes and complex integrations make it difficult for
customer success teams to get the actionable data they need to deliver the value customers expect. ServiceNow enables technology providers to optimize …
Zoom: Customer Experience Re-imagined
Uncover the Hidden Potential of Zoom's Unified Platform Think you know everything about Zoom? Think again. Watch this session to discover the surprising
capabilities and innovative solutions you might have overlooked. Explore how Zoom can revolutionise your customer and agent experiences in ways you ne…