Latest Talk
Total Economic Impact of Jira Service Management & AI
Whether it’s supporting internal employees, responding to an incident, or approving a change, every minute counts for your service teams. However, we
know traditional service management platforms come up short of delivering real value to today’s enterprises. That’s why we commissioned a recent study …
On-demand talks
Total Economic Impact of Jira Service Management & AI
Whether it’s supporting internal employees, responding to an incident, or approving a change, every minute counts for your service teams. However, we
know traditional service management platforms come up short of delivering real value to today’s enterprises. That’s why we commissioned a recent study
with Forrester Consulting to calculate the significant value enterprise customers found by switching to Atlassian for service management. They found custo…
Tame IT chaos: Mastering asset & configuration management
In today's hyper-connected digital landscape, IT departments often find themselves lost in a wilderness of devices, software, and configurations that can have
real consequences - including operational and compliance issues, escalating costs, and potential security vulnerabilities. This webinar is your compass to
navigate through the chaos and will provide you with a practical foundation for effectively implementing and enhancing your asset and configuration mana…
Jira Service Management for software development teams
Join Cathi Davey, Principal Solutions Engineer at Atlassian and Jeremy Cooley, Product Marketing Manager, ITSM at Atlassian to learn how development teams
are using Jira Service Management to: - Improve the intake of work, such as bug reports and ideas for development - Boost incident response by integrating
development teams into incident swarming - Automatically track deployments for governance and compliance needs - Collaborate on the Atlassian platfor…
State of AI Webinar
The buzz around AI is undeniable, but how is it truly impacting service management teams? According to our State of AI in Service Management report, 88%
of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased
workforce efficiency. But while most companies are well-aware of the growing value and necessity, they also have hesitations—72% expressed worries abo…
Spotlight: End Bad Service Management Now
A year ago, we put a spotlight on Bad Service Management (BSM), an affliction that has plagued enterprises for years. The best-known cure for BSM? Replace
legacy ITSM with Jira Service Management and bring Dev, IT and business teams together to deliver exceptional service at high velocity. See how our recent
advancements in AI, incident management, asset management and more can help you stop BSM in its tracks. Hear how industry disruptors embrace techn…
Autonomy with Alignment
Edenred and Software AG have embraced Enterprise Service Management (ESM). From IT to HR, legal, finance, and beyond, learn how teams are using Jira
Service Management to deliver exceptional service across their organization. Key takeaways: - Get tips and tricks for extending Jira Service Management to
teams outside of IT like HR, legal, and finance. - Dive into real-world examples of how business teams use Jira Service Management. - Learn why more than …
ESM: Beyond Jira: Scaling IT impact across the enterprise
In today’s increasingly remote and digital world, it’s a growing, but less common, phenomenon for non-IT teams in the business to have their own service
culture. Many teams provide a service - from HR, to marketing, facilities, or legal - but they don’t have service management practices in place. Imagine
onboarding to a new company that doesn’t have an IT service desk. How do you get your laptop? Where do you ask questions? The lack of a streamlined pr…
How Atlassian HR empowers its distributed workforce
Remote and hybrid work as well as new technologies like AI have required HR teams to change how they operate. Learn how Atlassian HR leaders and their
teams embraced HR Service Management to adapt to the shifting landscape and continue to deliver great employee experiences in our distributed company.
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