Attend Summits on Customer Service
Customer Experience Fuels Business Success
Reimagine your customer experience for the digital age, leveraging analytics, data platforms and automation to optimize engagement.
The Future of FinTech: 2022 and Beyond
As consumers embrace the digital economy, traditional financial institutions are increasingly turning to FinTech to help them pivot their service offerings
online. By the end of 2022, Finextra predicts that the global fintech market will have doubled in value from 2018, from $127.66 billion to $309.98 billion. ‘Th…
Elevating Customer Experiences to Create Impact
The customer experience can make or break your company. Learn to craft a customer journey that will build and sustain your business to thrive in the next
generation. The customer experience remains an important factor in determining company success. With new technologies popping up to enhance and im…
Driving Innovation & Automation in ITSM
ITSM was the unsung hero of 2020 and 2021, helping businesses hold the fort during the switch to remote and then hybrid working. And with Gartner
predicting that IT organizations are set to overspend on ITSM tech by $750m in 2023, it seems that ITSM teams are finally getting their dues. Yet with the se…
Super Powering the Service Desk in 2022
IT service desks have traditionally been viewed as a cost center, called upon in times of employee problems. However, advancements in machine learning, AI
and Robotic Process Automation coupled with the shift to hybrid working means that the modern service desk can - and needs to - offer so much more. No…
Inside ITSM & Digital Transformation
IDC predicts that direct Digital Transformation (DX) investment will reach $6.8 trillion in 2023, and already a key driver of an organization's DX journey, ITSM’s
role looks set to grow even more in 2022. Yet knowing how ITSM can help deliver a successful Digital Transformation initiative is different to understanding t…
Watch series about Customer Service
Transform how service teams deliver value across every customer touchpoint
Increase customer satisfaction, deflect more cases, and maximize efficiency with the most complete platform powered by AI and data — from self-service to
the contact center to the field.
Transform IT Service Delivery and Operations with ServiceNow
ServiceNow IT Service Management and IT Operations Management, powered with AI Agents, allows organizations to automate and optimize technology
service operations to expand services. This enables you to deliver high quality employee experiences and drive operational resilience, all with significantly r…
Elevate your Customer Experiences with ServiceNow
Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set
your agents up for success with real-time information to boost their productivity.
FinServ Tech Oracles
A live (and lively!) weekly video series focusing on the latest technology developments affecting financial firms — start each Tuesday before the markets open
with your FinServ Tech Oracles Johna Till Johnson and Jerald Murphy of Nemertes.
Technology Industry: Put AI to Work for Customer Success
For Technology providers, strong growth starts with strong customer relationships. However, siloed processes and complex integrations make it difficult for
customer success teams to get the actionable data they need to deliver the value customers expect. ServiceNow enables technology providers to optimize …
Empower your customers’ financial success with trusted AI
Connect with your customers on the #1 CRM for Financial Services with trusted AI.