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Alchemer

Expect more from feedback

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends,
technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help busine
  • 9,203 Subscribers
  • 645 talks
  • 1 series

Expect more from feedback

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends,
technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help busine
  • 9,203 Subscribers
  • 645 talks
  • 1 series

Upcoming talks

Panels 201: Respondents, Roles, and Costs

Panels 201: Respondents, Roles, and Costs

Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and
Bret Kershner to learn everything you need to know about panels, and didn't know to ask. This webinar covers topics like how to keep respondents from
gaming the system, what you as the panel requester will need to do, and how much you should plan to invest for your panel program. Join this short webin…

Panels 201: Respondents, Roles, and Costs (APAC)

Panels 201: Respondents, Roles, and Costs (APAC)

Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and
Bret Kershner to learn everything you need to know about panels, and didn't know to ask. This webinar covers topics like how to keep respondents from
gaming the system, what you as the panel requester will need to do, and how much you should plan to invest for your panel program. Join this short webin…

Panels 201: Respondents, Roles, and Costs (EU)

Panels 201: Respondents, Roles, and Costs (EU)

Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and
Bret Kershner to learn everything you need to know about panels, and didn't know to ask. This webinar covers topics like how to keep respondents from
gaming the system, what you as the panel requester will need to do, and how much you should plan to invest for your panel program. Join this short webin…

Mini-Webinar: Improve Customer Loyalty with Alchemer Digital

Mini-Webinar: Improve Customer Loyalty with Alchemer Digital

Learn how Alchemer Digital can help you improve customer loyalty. Many Alchemer Digital customers use the platform to improve ratings and reviews, but it
can do so much more. In fact, Alchemer Digital helps many customers improve the loyalty of existing customers through loyalty and rewards programs.
Learn how feedback can help improve customer loyalty and hear the Pilot Flying J success story today in this short video. Watch all of the Alchemer Digital …

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience

First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel
digital experience. Lauren Lovelady, Manager of UX Strategy with Cracker Barrel, gives Alchemer the details when it comes to the importance of feedback
collection, how the restaurant is bringing in a new generation of digital guests, and how AI-powered open text analysis (OTA) is driving the future of the digit…

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (APAC)

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (APAC)

First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel
digital experience. Lauren Lovelady, Manager of UX Strategy with Cracker Barrel, gives Alchemer the details when it comes to the importance of feedback
collection, how the restaurant is bringing in a new generation of digital guests, and how AI-powered open text analysis (OTA) is driving the future of the digit…

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (EU)

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (EU)

First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel
digital experience. Lauren Lovelady, Manager of UX Strategy with Cracker Barrel, gives Alchemer the details when it comes to the importance of feedback
collection, how the restaurant is bringing in a new generation of digital guests, and how AI-powered open text analysis (OTA) is driving the future of the digit…

Mini-Webinar: Generate New App Users with Alchemer Digital

Mini-Webinar: Generate New App Users with Alchemer Digital

Learn how Alchemer Digital can help you generate new app users. Many Alchemer Digital customers use the platform to improve ratings and reviews, but it
can do so much more. In fact, Alchemer Digital helps many customers gain new users of their app or website. Learn how feedback can help you gain new
app users and hear the FanDuel success story today in this short video. Watch all of the Alchemer Digital mini-webinars: Improve Customer Loyalty with Al…

On-demand talks

Mini-Webinar: Improve Your App Product with Alchemer Digital

Mini-Webinar: Improve Your App Product with Alchemer Digital

Learn how Alchemer Digital can help improve your app product and inform your product roadmap. Many Alchemer Digital customers use the platform to
improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve their app with customer feedback. Learn
how feedback can help you improve your digital product and hear the Dunkin' success story today in this short video. Watch all of the Alchemer Digital mini…

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (EU)

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (EU)

Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How
did this happen? Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data
collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of…

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (APAC)

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (APAC)

Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How
did this happen? Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data
collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of…

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships

Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How
did this happen? Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data
collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of…

Mini-Webinar: Drive App Retention Early to Improve Customer LTV

Mini-Webinar: Drive App Retention Early to Improve Customer LTV

Learn how Alchemer Digital can help drive app retention to improve customer lifetime value (LTV). Many Alchemer Digital customers use the platform to
improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers drive early app retention in order to optimize
customer LTV. Learn how feedback can help you drive retention and hear the Alkami success story today in this short video. Watch all of the Alchemer Dig…

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (EU)

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (EU)

Join Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) for an engaging conversation about how to supercharge your CX program. The topic
today is integrations - the benefits of allowing data to move between your business systems. Ryan outlines 4 ways integrations can help your team move
faster, make more data-informed decisions, and improve the customer experience. Catch up on The Business of Feedback Episode 1: The State of CX - htt…

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (APAC)

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (APAC)

Join Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) for an engaging conversation about how to supercharge your CX program. The topic
today is integrations - the benefits of allowing data to move between your business systems. Ryan outlines 4 ways integrations can help your team move
faster, make more data-informed decisions, and improve the customer experience. Catch up on The Business of Feedback Episode 1: The State of CX - htt…

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations

Join Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) for an engaging conversation about how to supercharge your CX program. The topic
today is integrations - the benefits of allowing data to move between your business systems. Ryan outlines 4 ways integrations can help your team move
faster, make more data-informed decisions, and improve the customer experience. Catch up on The Business of Feedback Episode 1: The State of CX - htt…

Series