Latest Talk
Reputation’s Winter Product Innovations: A Recap to Drive You Forward
In this webinar, you’ll get a deep dive into our latest innovations that will help you turn feedback into action efficiently. Join Phil Rapisardo, Director of Product
Marketing, and Timi Chu, Group Product Manager, to learn how you can deliver greater value to your organization. We’ll cover our latest releases and how i…
On-demand talks
Reputation’s Winter Product Innovations: A Recap to Drive You Forward
In this webinar, you’ll get a deep dive into our latest innovations that will help you turn feedback into action efficiently. Join Phil Rapisardo, Director of Product
Marketing, and Timi Chu, Group Product Manager, to learn how you can deliver greater value to your organization. We’ll cover our latest releases and how it
helps your team. Join us to learn about the following: -Apple Listings Auditing: We have added the ability to pull a client's public Apple Maps data into the R…
What Does It Take to Be a Top Automotive Brand?
The 2021 Automotive Reputation Report is out, after a whirlwind of a year for the industry. We analyzed over 17,000 automotive dealerships and their
affiliated brands in the United States to learn more about how car shoppers feel about their experience, and which dealers did the best job meeting customer
needs. In this webinar, we’ll share what it takes to be a top dealership, unveil the leading dealerships/ brands, and discuss our industry findings. Join to lea…
How to Turn Online Patient Feedback into Actionable Insights.
You're promptly responding to online reviews and even requesting reviews from patients; but what's next? In this webinar learn what to do with all of that
online feedback and how to operationalize it, both within patient experience and marketing initiatives. **If you register now and attend this webinar, you’ll be
entered to win breakfast for your department!** Curious how to use the insights from the webinar? Schedule a consultation with our experts today. Visit us …
3 Ways Social Listening can Transform Your Business
91% of people believe that companies should fuel innovation by listening to their customers. Yet, only 32% of marketing and customer experience
professionals believe they have access to the information they need to understand customers’ needs. Learn the top 3 ways Social Listening can help you
close this gap, and transform your business - complete with a live demo. Tune in to learn: - How to understand perception of your brand across all social ch…
How Hospitality Brands Can Win In A Digital World
CGA's Karl Chessell is joined by Reputation's hospitality experts, Kate Burns and Phil Capper, to discuss the key findings of their UK consumer survey - 'Digital
Touchpoints of Consumers’ Out Of Home Journey'. The panel will delve into CX trends in the hospitality industry and the impact of reputation on consumer
choices while offering insight into how your brand can build and enhance its digital reputation. Panellists: Kate Burns, EMEA Engagement Manager at Reput…
The What, Why and How of Requesting Reviews from Patients.
It’s no secret that healthcare organizations that request reviews consistently get more feedback from their patients; however, aligning efforts internally
across key stakeholders can be challenging and difficult to overcome. In this webinar learn how to break down the silos between marketing and patient
experience teams in order to launch review requests at scale. Curious how to use the insights from the webinar? Schedule a consultation with our experts t…
So a patient left you a bad review, now what?
Research shows that 80% of healthcare consumers trust online reviews. In fact, ratings and reviews are the third most important decision factor for patients
when selecting care, after insurance and location. In this webinar Healthcare Strategy and Consulting Manager Celine Patterson and Customer Success
Manager Clarissa DeCarlo discuss how to best manage online feedback in an era of healthcare consumerization. Tune in to learn: Where patients go for fe…
Messaging Applications: How To Change Chat Into Revenue
70% of consumers prefer to communicate with businesses through messaging platforms and two-thirds expect a response in just 10 minutes. How can
businesses manage messaging at scale? In this webinar, Sr. Product Marketing Manager Siôn Owen and Product Manager Timi Chu discuss how to increase
engagement and sales by incorporating messaging into lead generation and customer initiatives. Join us to learn: • Why the customer landscape demands …