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Use self-service IT to balance employee experience with CX
Both service desk employees and customers are expecting the same seamless experience at work that they get in their personal lives. So how do you give a
smoother experience to all? A multi-experience approach to self-service and ITSM can help. Self-service is a key enabler in improving employee experienc…
On-demand talks
Use self-service IT to balance employee experience with CX
Both service desk employees and customers are expecting the same seamless experience at work that they get in their personal lives. So how do you give a
smoother experience to all? A multi-experience approach to self-service and ITSM can help. Self-service is a key enabler in improving employee experience,
no matter where the employees are working from. This is not only due to speeding up the delivery of IT support, but also to better match the omnichannel …
Go beyond reactive IT support with service experience management
In today's hyper-digital, ultra-saturated landscape, customer service organizations must work harder to meet the rising expectations of their users. After all,
positive customer experiences drive business growth. As telework becomes commonplace and "on demand" mentality infiltrates more areas of our personal
lives, customer service organizations must constantly evolve to meet the needs of this convenience economy. So how can organizations keep up? Watch t…
Why ITSM holds the key to business agility & resilience
For many years, ITSM helped bring much-needed structure, order, and stability to IT. And just when we thought we had it under control, we found ourselves
hurried into Digital Transformation, complicated by a new way of supporting remote workers, all while trying to accelerate IT delivery to the break-neck pace
of modern business. In this webinar, Former CIO, author, and speaker, Greg Sanker, will share how to leverage ITSM to: - Increase business agility - Impro…
How to Automate IT Processes for a Streamlined Service Desk
Modern service desks go beyond service management. Providing streamlined service delivery means proactively establishing solutions and empowering
users to solve their own problems through self-service and process automation. Integrating self-service technology and service management software with
automated processes takes your service desk to the next level! The evolution from self-help to self-healing is growing in popularity, but are you ready to str…
How to Automate IT Processes for a Streamlined Service Desk
Modern service desks go beyond service management. Providing streamlined service delivery means proactively establishing solutions and empowering
users to solve their own problems through self-service and process automation. Integrating self-service technology and service management software with
automated processes takes your service desk to the next level! The evolution from self-help to self-healing is growing in popularity, but are you ready to str…
Service Experience Management: What is it and how do you get there?
In today's hyper-digital, ultra-saturated landscape, customer service organizations must work harder to meet the rising expectations of their users. After all,
positive customer experiences drive business growth. As telework becomes commonplace and "on demand" mentality infiltrates more areas of our personal
lives, customer service organizations must constantly evolve to meet the needs of this convenience economy. So how can organizations keep up? Join t…
How to Take Service & Support to the Next Level Beyond Shift-Left
The IT service desk has long sought to accomplish the difficult goals of lowering costs while increasing responsiveness and customer/user satisfaction.
Shift-Left strategy came about in the efforts to accomplish these goals. Moving resolution capabilities to the lowest possible tier of support—including self-help
(Tier 0)—by means of knowledge transfer is a widely used approach. In practice, shifting left has proved somewhat successful, but has encountered some u…
Service Experience Management: What is it and how do you get there?
In today's hyper-digital, ultra-saturated landscape, customer service organizations must work harder to meet the rising expectations of their users. After all,
positive customer experiences drive business growth. As telework becomes commonplace and "on demand" mentality infiltrates more areas of our personal
lives, customer service organizations must constantly evolve to meet the needs of this convenience economy. So how can organizations keep up? Join t…