The modern self-service workflows you need, to up your ITSM game

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Presented by

Zephaniah B, Product Specialist, ManageEngine

About this talk

Do you think you can do more automation in your everyday service delivery operations? It's 2024 and you should be thinking 'Yes'. If you did, the good news is that the barriers of entry to establishing an end-to-end service delivery automation is lower than ever. With ServiceDesk Plus, contact-less end user service delivery can be made possible without unreasonable overheads. Join our quick session to glimpse over how: - Relieve your technicians from everyday monotony with single-touch workflows. - Auto-remediate the low level incidents, before they eat away your service desk's time. - Automate common service requests such as provisioning approved software through an AI-powered virtual agent. - Get a behind-the-scenes look on how to craft complex workflows without breaking a sweat.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com