Why Human Centric IT Experience Management?

· Frustrated with how IT is perceived in your organization? · Tired of ‘guessing’ where to make IT and business improvements? · Suffering from the ‘Watermelon Effect’ where SLAs are all green, but the business is still unhappy with IT? · Confused by all the industry talk of ‘XLAs’? · Want to improve business productivity and happiness without knowing where to start? In this session, Mark will introduce you to human-centric IT experience management approach and how it will help you to gain happier end users, improve decision-making, and increase productivity. Mark discusses the importance of human-centric IT experience management in understanding how employees feel about IT services. It highlights the frustration in IT management caused by limited metrics and introduces the concept of the ‘watermelon effect.’ Why to attend? Learn: · Why IT needs to focus on the happiness and productivity of end users and how this can lead to better collaboration with business stakeholders. · What are the benefits of human-centric IT, including happier end-users and improved decision-making. · How to start? Get practical tips for implementing human-centric IT and access valuable resources for ongoing learning. Key Takeaways · Human-centric IT experience management focuses on understanding how employees feel about IT services and improving their happiness and productivity. · The ‘watermelon effect’ refers to the discrepancy between green metrics that show IT is working well and the complaints and frustrations of end users. · By collecting experience data and sharing it with IT teams, partners, and vendors, organizations can make better decisions and improve the value they deliver to end users. · Human-centric IT can lead to benefits such as happier end users, improved decision-making, and increased productivity. · To get started with human-centric IT, organizations need to collect experience data, establish ways of working, and gradually move towards focusing on XLAs and productivity.