2020 is a year of uncertainty. But one thing is certain; the way we work has changed forever. Business Communication preferences and practices have had to change overnight to adapt for the new normal.
Business communication requirements have changed and a new segment of workers who never had a choice to work from home are now forced to not only work from home, but to keep similar productivity levels. This has placed new demands on unified communications tools. Let's discuss the top three trends of 2020 shaping the Unified Communications business.