Name: From Friction to Flow: Reducing Login Friction & Improving Customer Experience
Start: 2023-12-13T17:00:00Z
End: 2023-12-13T17:00:29.000Z
Location: BrightTALK
Rating: 5

Explore Cloud Identity Security with Ping Identity.  
Experience Single Sign-on for Cloud and Mobile
Find out how our identity and access management platform gives enterprise customers and employees one-click access to any application from any device.

As the digital landscape evolves, IAM leaders must stay ahead of emerging technologies and changing user expectations. This webinar will explore how AI and decentralized identity can transform identity management, delivering stronger security and more user-centric experiences. 

Learn how these innovations streamline access, reduce friction, and give users more control over their data.We’ll share insights from Ping’s 2024 Global Consumer Survey, along with key findings and 2025 predictions from leading analysts to help you refine your 2025 IAM roadmap.

We’ll also discuss how to align your IAM strategy to meet rising consumer expectations for passwordless logins and personalized experiences, while addressing AI-driven threats and enhancing trust through advanced security measures like adaptive authentication and identity verification.

Our experts will provide sector-specific insights for industries like healthcare and banking, highlighting how tailored IAM approaches can help meet stringent compliance requirements, prevent fraud, and optimize customer engagement.

Join us for this essential discussion to ensure your IAM strategy is ready to thrive in 2025 and beyond.

2025 Predictions for IAM Leaders: Harnessing AI, Decentralized Identity, and Shifting Consumer Expectations

Today, around 100 million U.S. consumers have authorized third parties to access their financial data, signaling a transformative shift in data accessibility across financial services. The new CFPB Personal Financial Data Rights Rule creates vast opportunities for innovation and customer empowerment while posing essential data security and privacy challenges. Financial service providers in the U.S. will need to reimagine how to securely manage data access, enable customer consent management, and capitalize on new opportunities within the emerging U.S. open banking landscape. Identity and access management (IAM) is critical for U.S. financial service providers looking to capitalize on this momentous development. 
Join Ping Identity and distinguished guests to learn more about how converged IAM can help prepare for the implementation of the CFPB Personal Financial Data Rights Rule, by leveraging:

--  Financial-grade application programming interfaces (APIs) to move away from screen-scraping, secure customer data, and drive API revenue
--  Modernize strong customer authentication (SCA) to safeguard patient privacy, security, and data
--  Give customers the power to control third-party data sharing through comprehensive consent management 
--  Enable data portability through verified credentials, identity verification, and decentralized identity innovation

Capitalizing on the CFPB Financial Data Right Rule with Digital Identity

In today’s landscape of increasing fraud, many organizations focus heavily on authenticating customers but often overlook the need for customers to authenticate call center agents. This gap leaves customers vulnerable to impersonation and fraud. Traditional methods, such as sending OTPs (One-Time Passwords), fall short as they can be easily exploited.

Join us for an insightful session where we explore a groundbreaking solution developed by Midships using PingOne Advanced Identity Cloud (PingOne AIC). This native solution empowers customers to authenticate call center agents, ensuring they are authorized individuals. Discover how this innovative approach not only enhances security but also builds trust and confidence in customer interactions.

Key Takeaways:
Understand the limitations of current authentication methods in contact centers.
Learn about the Ping native solution for agent authentication.
Explore real-world applications and benefits of this solution.
Gain insights into improving customer trust and reducing fraud.

Don’t miss this opportunity to learn how to secure your assisted channels effectively. Listen in to transform your contact center interactions!

Securing Interactions in Assisted Channels: Authenticating Call Centre Agents

Looking to streamline your CI/CD pipelines?

Join our webinar on PingCLI, a command-line tool designed to boost efficiency. You'll learn how to get started and see how it enhances development when paired with GitOps.

Register now and optimize your feature development!

Can’t attend live? Register, and we’ll send you the recording!

Speaker: Samir Gandhi, Sr Product Dev Manager

Community post link: Join the conversation before and after the webinar in our community: https://support.pingidentity.com/s/question/0D5UJ00000NFGZM0A5/-using-pingcli-as-a-gitops-companion-thursday-november-21st-1pm-2-pm-cst-

Using PingCLI as a GitOps Companion

Identity fraud is the top fraud prevention priority for 76% of IT and security decision makers. This isn’t surprising, considering fraud losses from identity theft exceeded $635 billion in 2023, while account takeover attacks surged by 354% year-over-year. As cybercriminals evolve their tactics and AI-powered threats make differentiating between fraudsters and legitimate users harder than ever, organizations must evolve their counter-fraud strategies to protect their revenue, reputation, and customers. 

Join this webinar to understand  the identity fraud landscape, how these threats translate to fraud resolution costs, and how addressing them can greatly reduce fraud losses for your organization without adding unnecessary friction to your customer experience.

Key Takeaways:
-  The state of identity fraud today
-  Typical roadblocks to improving fraud detection and prevention
-  Common identity fraud tactics and how they translate to fraud losses
-  How to create a better real-time fraud prevention model
-  How to spot and stop fraud throughout the user session
-  Tips to crack down on fraud without sacrificing the user experience

Conquer Identity Fraud: A Better Model to Safeguard Your Revenue & Reputation

The global customer identity and access management (CIAM) market is estimated to be worth $17 billion through 2028. Nowhere is CIAM more important in securing customer data, achieving compliance, and driving innovation in customer experiences than in financial services. At the same time, 49% of these very providers are considering replacing their existing CIAM provider(s).

While the industry has come to embrace CIAM as a strategic asset, many struggle to turn this into an engine for sustainable profit generation. Embracing the CIAM revolution in financial services requires a new integrated strategic paradigm change in thinking.

Join Ping Identity’s Adam Preis and guest Anish Srivastava MD/US CIAM Practice Leader at Deloitte, to learn more about how this can be achieved through:

–Enabling CIAM as both a security AND customer experience innovation engine 
–Using CIAM to differentiate in a highly contested market 
–Leveraging CIAM to drive operational efficiency, savings, and digital innovation

Transforming CIAM Strategy Into a Profit Center in Financial Services

Le phishing reste la menace n°1 en matière de cybersécurité et présente toujours d'énormes risques pour l'entreprise. C'est un fait établi par de nombreuses études chaque année. Malgré les bonnes pratiques mises en place auprès des utilisateurs, l'une de ses nombreuses conséquences, l'ATO (Account Take Over) demeure l'une des cyberattaques les plus développées.

Alors, quelles sont les méthodes pour combattre efficacement le phishing ?

Pour en savoir plus, rejoignez-nous pour une session de 15 minutes. 

Thèmes abordés :
Le phishing - qui, quoi, comment ?
La contre-attaque : signaux de risques, MFA, passwordless, etc.

Phishing - 15' pour le combattre

Attention IAM Developers!

Are you looking to deepen your understanding of the OAuth authorization_details parameter and how it enhances consent screens for user journeys?

Join our upcoming webinar on developing a Rich Authorization Request (RAR) adapter for PingFederate. In this session, you will:
Explore the PingFederate SDK
Learn the development process
Understand how to implement and utilize the RAR adapter effectively

Don’t miss this opportunity to advance your skills and enhance your IAM solutions.

Register now!

Can't attend live? No problem—register anyway, and we’ll send the recording straight to your inbox.

Join the conversation before and after the webinar on our community page- https://support.pingidentity.com/s/question/0D5UJ00000LB7Z30AL/-developing-a-rar-adapter-for-pingfederate-with-sascha-preibisch-

Developing a RAR adapter for PingFederate with Sascha Preibisch

In today's digital landscape, cyber threats make identity protection more critical than ever, especially in managing employee access. With the rise of increasingly dangerous identity-related attack vectors such as account takeover (ATO), insider threats, and adversary-in-the-middle (AitM) attacks, safeguarding identity has become essential. As threats become more commonplace and breaches more costly, protecting employee, contractor, and partner identities is paramount to maintaining security and operational integrity. 

Join Ping Identity's VP of Sales Engineering Advait Deodhar and Workforce IAM Evangelist Max Fathauer in this webinar to explore risk-based authentication and how incorporating risk signals into your security stack fortifies identity and prevents breaches. We'll dive into PingOne Protect, the Ping Identity Platform’s comprehensive risk engine, and how it analyzes threats, aggregates multiple risk predictors and creates a risk score to help you stop bad actors and mitigate risk. Discover how advanced features like machine learning risk algorithms, pre-configured risk policies, and out-of-the-box risk predictors can thwart emerging threats while alleviating your organization's MFA fatigue.

Key Takeaways:
● Understanding Risk Signals: Learn what risk signals are and how the Ping Identity Platform enables you to detect and respond to identity threats in real-time
● Leveraging Risk-Based Authentication: Discover why risk-based authentication is crucial for reducing unauthorized access and breaches
● Implementing Security Measures: Learn how PingOne Protect shields your organization against some of the most common and damaging threats, including third-party threats
● Reducing MFA Fatigue: Explore how risk signals can be leveraged to provide a more seamless end-user experience while still facilitating secure user journeys

Identity Threat Protection: Harnessing Adaptive Access Control for Enterprise Data Security

In today’s complex healthcare environment, managing security and compliance is crucial for business viability. However, fragmented identity governance often leaves healthcare organizations—whether payers, providers, or life sciences companies—vulnerable to security risks and compliance issues.

Join us for this webinar to discover how modern Identity Governance and Administration (IGA) solutions can address these challenges. You’ll learn how IGA can help you secure sensitive data, streamline compliance with regulations like HIPAA, HITECH, and PCI DSS, and enhance digital experiences for your healthcare workforce, partners, and consumers.

What You Will Learn:

-  How IGA solutions mitigate security risks and protect sensitive healthcare data.
-  Best practices for managing access for transient workers, like visiting physicians and contract staff.
-  Strategies to simplify compliance with regulatory requirements.
-  Ways to manage roles within complex organizational structures and improve workforce experiences and efficiency.

Enhancing Healthcare Security, Compliance & Experience with Identity Governance

Join industry experts in our panel discussion on authentication and AI, focusing on strategies to outpace AI-driven fraud. Explore cutting-edge authentication techniques, AI advancements, and best practices to protect your organization. Gain valuable insights and actionable steps to enhance security and stay ahead against sophisticated fraud schemes.

Authentication and AI Panel Discussion - Winning the Race Against AI-Driven Fraud

The final quarter is a critical time for retailers, with some businesses seeing as much as 75% of annual revenue in the last three months of the year. With consumers increasingly favoring online or hybrid shopping, businesses must get their e-commerce sites ready for the holiday rush.

To win this season, retailers can’t compromise on customer experience, even as fraudsters lurk in the shadows waiting to take advantage of the rush. Fortunately, customer identity can help retailers thrive in the chaos of the season, delivering personalized, secure retail experiences at scale to delight shoppers while leaving fraudsters and cybercriminals out in the cold.

Join Ping Identity for a webinar that will show you how to take your online shopping experience to the next level just in time to make this year’s peak shopping season your best one yet.

Key Takeaways
-  Challenges facing retailers for the 2024 peak shopping season
-  Key customer expectations for holiday shopping experiences
-  The state of cybercrime during the peak season
-  How to improve key touchpoints for better customer acquisition, retention, and satisfaction
-  Setting your business up for success beyond the peak and into the new year

Beat the Shopping Rush: Tips for Retailers for a Successful Peak Season

With cart abandonment currently above 70%, today’s retailers don’t realize any value from the majority of prospective customers who visit their ecommerce sites. In the highly competitive world of online and hybrid retail, it is challenging to turn browsers into brand advocates who predictably return and make repeat purchases – and yet, loyal, repeat customers are critical to sustainable business growth. Fortunately, there are simple and concrete steps you can take to keep shoppers coming back for more.

Join this webinar with Maya Ogranovitch Scott, Senior Solution Manager at Ping Identity, for a discussion of how retailers can cultivate loyalty and grow customer lifetime value (CLV). See how identity can help improve ecommerce conversions by making small but meaningful changes to the way users interact with your digital channels, and learn how this will help your retail business thrive. 

Key Takeaways:
- The state of customer loyalty in retail today
- The financial value of return customers
- The relationship between converting new customers and cultivating existing ones
- Key points across the shopper journey that make or break loyalty
- Specific CX adjustments that will decrease abandonment and grow CLV

Build Retail Experiences That Turn Casual Browsers Into Brand Advocates

Fraudulent transactions in ecommerce are a big deal: every dollar lost to fraud costs merchants $3.75 to resolve. And yet, fraudsters lay the groundwork for their crimes long before they click the “buy” button. Fraud checks at checkout should be the last line of defense – not your only hope. Identity crimes such as account takeover or new account fraud are often the first step on the path to a fraudulent transaction, and savvy retailers should focus on identifying cybercriminals early, ensuring they never get the chance to make a purchase at all.   

Join this webinar with Maya Ogranovitch Scott, Retail Solution Manager at Ping Identity, for a discussion of how identity fraud threats show up in ecommerce, how they translate to fraud resolution costs, and how to address them to greatly reduce fraud losses – while making the checkout process easier for real customers.

Key Takeaways:
- Top fraud risks in retail and ecommerce
- The link between identity fraud and fraudulent transactions
- Common tactics fraudsters use to attack online retailers
- How to spot and stop fraud throughout the user session
- Tips to crack down on fraud without sacrificing checkout convenience

Rethinking Ecommerce Fraud Prevention: Stop Fraudsters Before the Buy Button

Simple and unified customer registration and login experience increases user adoption, helps with brand continuity, and provides an overall improved customer experience. Working together, Capgemini and National Grid ESO have developed a secure, simple & unified way for their customers to access their digital applications & services by leveraging the orchestration and single sign-on capabilities of the PingOne platform. Join this webinar for a first-hand account of the challenges faced, solutions developed, and outcomes of orchestrating customer authentication.

From Friction to Flow: Reducing Login Friction & Improving Customer Experience

Ping Identity

Customer Experience

Identity Orchestration

Innovate Digital Experiences

Identity Management

Identity Services

Customer Engagement

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

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IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

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From Friction to Flow: Reducing Login Friction & Improving Customer Experience

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