From Friction to Flow: Reducing Login Friction & Improving Customer Experience

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Presented by

Lou Watson, Ping Identity, Product Marketing Manager; Dhanya Nandakumar, National Grid ESO; Rahul Tendulkar, Capgemini, UK

About this talk

Simple and unified customer registration and login experience increases user adoption, helps with brand continuity, and provides an overall improved customer experience. Working together, Capgemini and National Grid ESO have developed a secure, simple & unified way for their customers to access their digital applications & services by leveraging the orchestration and single sign-on capabilities of the PingOne platform. Join this webinar for a first-hand account of the challenges faced, solutions developed, and outcomes of orchestrating customer authentication.
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