Customer Journeys: 2025 and Beyond

Uncover the future of customer journey mapping with Jim Kalbach, Chief Evangelist at Mural, in our upcoming webinar "Customer Journeys: 2025 and Beyond". As a pioneer in design and innovation, Jim brings his extensive expertise to explore the evolving role of journey maps in personalization and business strategy. In this enlightening session, Jim will dissect why many organizations falter when creating effective customer journey maps and reveal key ingredients for success. Expect to gain insights into how AI is reshaping the landscape of journey mapping, questioning whether it replaces or enhances traditional methods. Moreover, Jim will forecast where journey mapping is headed and what changes have occurred since his seminal book was published. Whether you're a marketer, strategist, or CX professional, this discussion will equip you with the knowledge to leverage journey mapping more effectively in your organization. Prepare to challenge your assumptions and enhance your approach to customer alignment. This educational web presentation is brought to you by The Content Wrangler and sponsored by Heretto, a powerful component content management (CCMS) platform for deploying help and API docs in a single portal designed to delight your customers. Can’t make it? Register, and we’ll send you a link to watch a recording when it’s convenient for you.