Help That Helps: Improving Self-Service Documentation

Join us for Coffee and Content with Ren Taylor, Director of Growth Marketing at Heretto, as she demystifies the essentials of creating a truly useful help site based on CODiE Awards criteria. Discover the most frequent mistakes that diminish user experience and learn actionable strategies to address them swiftly. We'll chat with Ren about how to enhance overall usability and secure quick wins that significantly improve customer interactions with your help content. We'll ask Ren to outline larger strategic considerations to keep your help site ahead of the curve, preparing you for future challenges and opportunities. Coffee and Content is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you.