5 Ways To Improve Self-Service Documentation Experiences

Join Scott Abel and Patrick Bosek for a conversation with Mike Hedblom, Senior Director, Product Documentation at Medallia, about the critical role of self-service documentation in delivering exceptional customer experiences. In this episode of Coffee and Content, Scott and Patrick will discuss with Mike five actionable improvements companies can make to their technical documentation websites to dramatically enhance self-service support. Whether you manage a knowledge base, oversee technical documentation, or lead a content strategy team, this discussion will provide valuable insights to help you create better, more effective self-service experiences. Each 60-minute episode of Coffee and Content is recorded live. On-demand recordings are made available shortly after the live show ends. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. Coffee and Content is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers. Don’t miss it! #CoffeeAndContent