Name: The 2024 Self-Service Report: A Guide For Tech Writers
Start: 2024-07-18T15:00:00Z
End: 2024-07-18T15:01:00.000Z
Location: BrightTALK
Rating: 0

The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.

Coffee and Content

TBD

“Let’s Talk Personalization” is brought to you by The Content Wrangler and AvenueCX and sponsored by Heretto, the #ContentOps platform for product, reference, and knowledge content.

Let's Talk Personalization — Ep 6

Explore the evolving landscape of technical documentation in the wake of groundbreaking right-to-repair legislation with Kyle Wiens, CEO of iFixit. As 20% of the US population gains legal access to repair their electronics, the implications for tech writers are profound and far-reaching. This pivotal shift not only empowers consumers and independent repair shops but also sets new precedents for manufacturers' documentation practices.

In this insightful one-hour presentation, Wiens will unravel how recent legislative victories are reshaping the way technical documentation is crafted and accessed. Discover the criteria that determine whether a company must make its service manuals public, explore the efforts by manufacturers to comply (or not) with these regulations, and understand the terminology challenges that need addressing to maximize the utility of these laws for consumers.

Moreover, learn about the ongoing battle to extend these rights across the United States and globally. Whether you're a technical writer, content strategist, or simply intrigued by the intersection of technology, law, and sustainability, this session promises valuable insights into making technical information more accessible and useful than ever before.

Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you.

This educational web presentation is brought to you by The Content Wrangler and sponsored by Heretto, a powerful component content management (CCMS) platform to deploy help and API docs in a single portal designed to delight your customers.

Impact Of The Right-To-Repair Revolution On Tech Writers

Case Study

TBD

Let's Talk ContentOps is brought to you by The Content Wrangler, Scriptorium Publishing, and is sponsored by Heretto, a powerful component content management (CCMS) platform to deploy help and API docs in a single portal designed to delight your customers.

Let's Talk Content Operations — Episode 6

[Let's Talk Technical Documentation E6] TBD

TCW Webinar

Ren Taylor, Director of Product Marketing at Heretto, reveals groundbreaking insights from the latest State of Customer Self-Service Survey. Discover how self-service is fast becoming a transformative force within organizations, capable of garnering greater leadership support and revolutionizing company-wide operations.

In this focused one-hour webinar, you'll gain exclusive access to the strategies and technologies driving successful self-service models today. Learn about the essential tools, tech, and talent shaping how businesses deliver support and how these elements combine to create a seamless self-service experience for customers.

Understand upcoming trends in self-service to prepare your organization for the future. This session will equip you with knowledge of what's next in self-service customer support and how to position your team at the forefront of innovation and efficiency.

Can’t make it? Register, and we’ll send you a link to watch a recording when convenient.

This educational web presentation is brought to you by The Content Wrangler and sponsored by Heretto, a powerful component content management (CCMS) platform to deploy help and API docs in a single portal designed to delight your customers.

The 2024 Self-Service Report: A Guide For Tech Writers

self-service

Customer Experience

Customer Service

Technical Support

Technical Documentation

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The 2024 Self-Service Report: A Guide For Tech Writers

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