Case Study: Building Our First AI-Powered Support Chatbot

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Presented by

Smriti Banijwadkar > Host: Scott Abel

About this talk

Uncover the transformative power of AI in customer support with Smriti Banijwadkar, Director - Product Documentation at Druva. In this free, 60-minute case study presentation, you'll learn how integrating an AI chatbot can drastically improve customer service response times and overall experience. Smriti will discuss how data sets fuel effective AI interactions and highlight essential considerations during the proof of concept (POC) phase to ensure a comprehensive AI tool evaluation. She’ll also outline practical steps for successful AI chatbot integration, drawing on real-life insights from her experiences. Throughout this webinar, discover how leveraging AI-driven data can provide actionable insights to enhance your support strategies continually. You'll leave equipped with a clear roadmap to launch your AI chatbot, ready to transform customer interactions in your business. This educational web presentation is brought to you by The Content Wrangler and sponsored by Heretto, a powerful component content management (CCMS) platform to deploy help and API docs in a single portal designed to delight your customers. Can’t make it? Register, and we’ll send you a link to watch a recording when it’s convenient for you.
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