How We Saved $57K in Deflected Support Cases in Five Months

Discover how Ellucian transformed its support strategy, saving over $57,000 in just five months by enhancing documentation experiences. Join us as Pam Noreault, Principal Information Architect at Ellucian, delves into the innovative approaches and strategies that led to significant cost savings and improved customer satisfaction. In this compelling one-hour presentation, Pam will outline the goals set, the stakeholders involved, and the best practices adopted to effectively deflect support cases. You'll gain insights into Ellucian's ongoing strategy for documentation, the lessons they've learned along the way, and how they continuously improve user experience based on solid ROI analytics. This webinar offers valuable takeaways for those interested in streamlining support operations, improving documentation processes, or exploring the impact of well-crafted content strategies. Learn from Ellucian's journey and discover actionable strategies to apply within your organization. Can't make it? Register, and we'll send you a link to watch a recording when convenient. The Content Wrangler and LavaCon bring this educational web presentation to you. Heretto sponsors this webinar, showcasing its powerful component content management (CCMS) platform. The platform is designed to deploy help and API docs in a single portal to delight your customers.