How Tech Docs Teams Manage And Deliver Support Content

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Presented by

Kevin Nichols > Hosts: Patrick Bosek and Scott Abel

About this talk

Rescheduled from October 24, 2024 — Discover the latest technical documentation management and delivery trends that are setting new standards for customer support experiences. Kevin Nichols, Executive Director of Experience at AvenueCX, brings groundbreaking insights from the 2024 B2B Self-Service Technical Documentation Experience survey in collaboration with The Content Wrangler. You'll learn how leading-edge technical documentation teams revolutionize managing and delivering product information. Discover the software platforms making waves, future aspirations driving innovation, and strategies aligning with evolving customer needs. Whether exploring cutting-edge content management technologies or developing effective community engagement tactics, this presentation has something for everyone looking to elevate their technical documentation game. Kevin will also illuminate the importance of performance tracking mechanisms and analytics businesses use to measure content success and identify growth opportunities. You will gain valuable insights into the role of community platforms, user-generated content, and collaboration in enhancing self-service technical documentation. Coffee and Content is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you.
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