B2B Self-Service Technical Documentation Experience

Kevin Nichols and Scott Abel explore findings from the 2024 B2B Self-Service Technical Documentation Experience Survey conducted by AvenueCX and The Content Wrangler. You'll discover insights from our survey across four key areas, including details about how organizations are currently embracing self-service documentation content for their customers and the improvements they aim to make in the future. You'll gain vital insights into: Delivery Channels, Formats, and Touchpoints: Discover what types of software platforms are currently in use, what future aspirations are, and which delivery strategies align with customer needs. Content Management Technologies and Processes: Explore the tools and processes used to streamline content management, including their progress with structured content solutions. Performance Tracking Mechanisms: Uncover which metrics and analytics businesses prioritize to gauge content performance and identify opportunities. Community Engagement: Discover the role of community platforms, user-generated content, and collaboration in enhancing self-service technical documentation. Can’t make it? Register, and we’ll send you a link to watch a recording when it’s convenient for you. Let’s Talk Personalization is brought to you by The Content Wrangler and AvenueCX and sponsored by Heretto, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.