Name: Transitioning From Customer Support To Technical Documentation
Start: 2023-11-07T18:00:00Z
End: 2023-11-07T18:01:01.000Z
Location: BrightTALK
Rating: 4.8

The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.

Let's Talk Content Operations

Coffee and Content

Join us for a presentation from internationally renowned content strategy expert Rahel Anne Bailie on improving content operations. Learn why organizations globally are working to streamline content production workflows, reduce bottlenecks, and focus their efforts on high-value tasks.

This session tackles the often-overlooked challenge of content production efficiency. Many organizations focus on the final product, missing upstream issues like resource-heavy processes and hidden blockers. Rahel will help you identify these problems, work through calculating the ROI of fixing them, and explore real-world success stories where teams improved efficiency by 50-80%.

Discover how to:
* Spot waste in your content lifecycle using Lean principles
* Build a compelling case for operational improvements with data
* Conduct cost-benefit analyses to focus your efforts where they matter most
* Use AI to boost productivity without stifling creativity

This presentation offers practical strategies and actionable insights to turn operational efficiency into a strategic advantage for your team. Don’t just identify issues—find solutions that work.

Can’t make it? Register, and we’ll send you a link to watch a recording when it’s convenient for you.

This educational event is brought to you by The Content Wrangler and sponsored by Heretto, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.

Optimizing Content Operations: Calculating the ROI of Your Content Production Pipeline

Join us for a presentation by Hannah Kirk, The Pink-Haired Content Strategist from Hannah Kirk Consulting. Kirk will demystify the complex world of docs-as-code, DITA, XML, and unstructured authoring platforms. Whether you're a seasoned content professional or just dipping your toes into technical documentation, this presentation is tailored to help you make informed decisions about the best tools and practices for your rapidly-evolving business needs.

Kirk will explain the key differences between these publishing approaches, discuss their pros and cons, and provide practical advice on choosing the right one for different scenarios. By the end of this session, you'll have a clear understanding of each approach and be able to determine which one best aligns with your project requirements.

Don't miss out on this opportunity to gain valuable insights from a leading expert in the field. Equip yourself with the knowledge to choose wisely and optimize your content production process effectively.

This educational web presentation is brought to you by The Content Wrangler and sponsored by Heretto, a powerful component content management (CCMS) platform to deploy help and API docs in a single portal designed to delight your customers.

Can’t make it? Register, and we’ll send you a link to watch a recording when convenient.

Docs-as-Code, DITA, or Unstructured Authoring?

Join us for a chat with Scott Abel, The Content Wrangler, about the future of content operations in the age of artificial intelligence. You may know Scott from his work as a consultant, conference presenter, and talk show host, but in this session, we turn the spotlight back on Scott and ask him what HE thinks about the future of ContentOps.

Abel will explore how AI is reshaping content operations, from creating seamless system connectivity to transforming how content is created, managed, and delivered. He’ll share his thoughts on how AI will change the way platforms for professional content creators work and spotlight a few examples that he believes are coming sooner than many content pros might realize.

Don't miss this opportunity to explore the future of content operations with one of the most influential voices in the industry!

Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you.

Let's Talk ContentOps is brought to you by The Content Wrangler, Scriptorium Publishing, and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers

Transforming The Future: ContentOps In The Age Of AI

Unlock the secrets to building and engaging a loyal audience with SubStack, the platform transforming how thought leaders and niche experts share their insights. Join us for a presentation from Sarah Fay, a digital transformation expert and former CEO, who has successfully used SubStack to amplify personal brands and monetize content.

In this interactive online event, Sarah will guide you through SubStack’s features, from blogs and podcasts to email newsletters. Learn essential strategies for launching and growing your presence on the platform, with insider tips that have driven success in the creator economy. Whether you're curious about SubStack’s revenue model or want to streamline your content publishing, this session is designed for you.

We'll also explore resources available to SubStack creators at every stage, from starting out to maintaining a successful publication. Expect actionable insights and inspiration to help you leverage SubStack’s full potential.

Sarah Fay, a leader in digital transformation and AI, has a proven track record of business innovation. As former CEO of Aegis Media North America, she expanded the company’s digital marketing presence and led major acquisitions. She currently chairs the board at Ziff Davis and has held various tech board roles. A former partner at Glasswing Ventures, she’s helped AI startups grow and is a frequent speaker on AI topics. Sarah has been recognized with numerous awards, including “Influential Board Director of 2019” by Women’s Inc.

Can’t attend live? Register to receive a link to the recording for on-demand viewing.

This event is presented by The Content Wrangler and sponsored by Heretto, a powerful CCMS platform for delivering help and API docs in a single customer-friendly portal.

How To Build And Serve An Audience Using Substack

Join us for a panel discussion that brings together former customer support agents who have successfully transitioned into the field of technical writing. Our panelists will share their unique journeys, the skills that transferred seamlessly between the two roles, and the challenges they faced along the way. 

Whether you're considering a career shift or simply curious about the synergy between customer support and technical communication, this discussion promises valuable insights and practical advice.

Transitioning From Customer Support To Technical Documentation

Customer Support

Call Center

Technical Documentation

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Transitioning From Customer Support To Technical Documentation

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