Using ChatGPT and Gen AI in TechComm

Using Artificial Intelligence (AI) and natural language processing (NLP) technologies, such as ChatGPT, promises to enhance the efficiency and effectiveness of technical communicators. To align AI's potential with technical communicators' needs, Cherryleaf surveyed the techcomm community. The survey aimed to identify key questions, concerns, and interests about using generative AI like ChatGPT in technical communication work. In this session, you'll learn what the survey uncovered and: * Gain valuable insights about the opportunities and potential risks that generative AI provides * Discover a framework for identifying opportunities and best practices for integrating generative AI, such as ChatGPT, into your processes * Learn about some of the AI software applications, services, and technologies that technical communicators can use to save time and create better output By the end of this session, we aim to equip you with a better understanding of the skills, tools and approaches you need to embrace in order to use AI technologies in your role as a technical communicator. Ellis Pratt, a Director at Cherryleaf, has worked in technical communication since the early '90s and holds a Business Studies degree. He's a member of the ISTC, an Associate of the Institution of Engineering and Technology, and judged the UK Technical Communication and DevPortal Awards in 2020 and 2021. Ellis co-developed Cherryleaf's e-learning course on generative AI in technical communications, has created user documentation for various AI applications, and recently spoke at the Technical Communications UK 2023 conference. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. This show is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.