"AI" Spells Operational Excellence

Imagine a world where your customers are your biggest fans, and your employees rave about their IT Operations Department. It's not a dream, it's within your reach! We think our customers want 100% availability of business-critical services, but they expect all their devices and services to work seamlessly. We don’t give it to them because it takes all our resources to support infrastructure and services. This leaves them suffering with reactive support, waiting for devices to fail and then logging an incident to get support…waiting…waiting…waiting. AI as a strategy removes the resource constraint. AI enables us to shift our focus by using automation to manage, prevent, and correct technical issues. From cyber attacks to daily maintenance, tools using AI enable even small operations departments to do it all, transforming the employee and customer experience. This webinar will offer ideas, tips, and tricks for using AI to transform the support experience, including the tools available and the effort required to use them. The good news is that many of the tools are already in your enterprise but not used to their fullest capabilities.