Name: How to Keep Parallel ITSM Platforms in Synch with IT Process Automation
Start: 2021-06-09T18:00:00Z
End: 2021-06-09T18:00:42.000Z
Location: BrightTALK
Rating: 5

Ayehu’s Intelligent Automation platform enables drag-and-drop visual orchestration that automates IT tasks in minutes.  The resulting automation workflows save 95% of the time spent remediating incidents, deliver a 35% cost reduction on repetitive manual tasks, and cut incident MTTR by more than 50%. From a single pane of glass, users can orchestrate automation for complex processes that span multiple environments such as AIOps & Monitoring Systems like Solarwinds & LogicMonitor, ITSM platforms like ServiceNow & BMC Remedy, Messaging & Notification Tools like Twilio & PagerDuty, Cyber Security systems like Splunk & CyberArk, and chatbots like MS-Teams & Slack.

Over 220+ Enterprise customers trust Ayehu to automate some portion of their IT infrastructure, including Johnson & Johnson, PayPal, Procter & Gamble, UPS, TD Ameritrade, Pitney Bowes, & Credit Suisse.  Large MSPs such as Cognizant, Capgemini, and Accenture, all use Ayehu’s platform for their digital labor, increasing their operational efficiency, and providing them competitive advantage in their respective markets.

Schedule a demo to learn more: https://info.ayehu.com/ayehu-ng-demo-request

BMC Remedy has been one of the leading ITSM platforms for many years.  Now the Helix Remedyforce version of BMC Remedy is growing in popularity among organizations already using Salesforce.com, and that makes it easy to deploy rapidly for IT organizations who value being nimble.  Since that’s a growing segment of the market, and given the surge of interest in chatbots, BMC & Ayehu realized a webinar featuring a demo on how to add slackbots & automation to this platform would have immense appeal to organizations looking to extend the value of their Salesforce.com subscription.

On this webinar you'll learn how to:
* Easily integrate BMC Helix Remedyforce
* Take the first steps toward digitally transforming your organization into a self-driving enterprise
* Drive the average cost of your L1 service desk ticket from $20 to $4

How Slackbots & Ayehu Add Automation to BMC Helix Remedyforce

When the global pandemic began, it forced lots of people to work from home, creating a sudden surge in remote workers.  Many organizations scrambled to accommodate this shift in work environments by quickly assigning them cloud-based resources.  The good part of that was how rapidly IT Ops teams were able to pivot & accommodate this shift to maintain business continuity.  The bad part was they later realized their cloud expenses skyrocketed, and they needed to go back to optimize both the resources & their attendant costs.  On this webinar we’re going to show you how AIOps together with Automation can deliver that optimization for you intelligently.

On this webinar you'll learn how to automate:

* Analysis of your AWS EC2 usage by user
* Generation of recommendations to optimize AWS EC2 usage by user
* Execution of those recommendations incorporating an MS-Teams chatbot interface

Easily Rightsize AWS EC2 Costs and Resources With Automation

Steven Spielberg once said there is no such thing as science fiction, only science.  Recent advances in AI would seem to back up Spielberg's assertion, suggesting his prospects as a futurist are bright, in case that film-making thing doesn't pan out.

IBM's Watson is a question-answering computer system with natural language capabilities, and has become something of a poster child (poster cyborg?) for mainstream Artificial Intelligence.  Watson's AI can be tapped into as the natural language engine powering enterprise self-service, greatly reducing the burden on your help desk.

Please join us on Wednesday May 19th as we demonstrate this integrated solution using IBM Watson and the Ayehu NG automation platform.

On this webinar you'll learn how to:

- Drive the average cost of your L1 service desk ticket from $20 to $4
- Take the first steps toward digitally transforming your organization into a self-driving enterprise

How IBM Watson's AI + Automation Can Power Your Self-Service Help Desk

Patch management is considered by many to be one of the more vital functions provided by the IT or Security Operations team.  That’s especially true nowadays when there are so many threats from hackers, and so many bugs found in systems after they’ve gone into production.  Software patching is critical for preventing data breaches, server crashes, and lots of other bad outcomes from various vulnerabilities.

There are many options for you to choose from when considering a patch management solution.  What's not as well addressed are the equally important activities adjacent to the application of a software patch.  An automation platform like Ayehu NG can streamline these tasks, dramatically improving the overall patch management process.

 This webinar shows you an example of that, and the kind of workflow you can build with Ayehu NG to ensure thoroughness in your patch management process, as well as compliance with organizational standards.  We see this as a critically overlooked aspect of many organizations’ lifecycle management strategy.

On this webinar you'll learn how to automate:
• Pre-patch checks - including such things as identifying dependencies, testing patches out on a test environment before applying them to a production system, reading the release notes, etc.
• Post-patch checks - including such things as rebooting machines that require it, performing a smoke test to ensure everything that worked correctly before the patch was applied still does, and executing rollbacks wherever problems are uncovered.

How To Automate Pre- & Post-Patch Management

Alert escalation chains provide a structured approach to communicating incident information with people and 3rd-party applications.  Please join us on April 28 as we demonstrate how easily Ayehu NG automates escalation chains for LogicMonitor alerts, with integrations to ServiceNow & Slack.

Automate LogicMonitor Alert Escalations With Integrations to ServiceNow & Slack

Active Directory distribution lists are useful tools not only to IT Operations, but end users as well.  With Ayehu NG and MS-Teams, you can empower end users to build their own distribution lists securely in a self-service manner.  Please join us on Thursday April 22nd as we demonstrate how to orchestrate a workflow that turns MS-Teams into a user-friendly interface for end users to create their own distribution lists.

How To Automate Creation of Active Directory Distribution Lists With MS-Teams

According to the Society For Human Resources Management (SHRM), 69% of employees are more likely to stay with a company for 3 years if they experience great onboarding.  Onboarding employees can consume significant resources, even when the process goes smoothly.  However, when onboarding is weighed down with numerous manual administrative tasks, it puts excessive burdens on IT, HR, and other departments involved in the process.  This strain is further exacerbated in organizations with high new hire volumes.

 Please join Ayehu on Wednesday April 14th as we demonstrate how automating your organization’s onboarding workflow can reduce a cumbersome process from days to seconds.

 You'll learn:

* The shockingly high average cost of hiring an employee
* How automating the onboarding process will accelerate payback on your recruiting investment by helping new employees become productive as quickly as possible

Webinar - A Guide To Automation-Driven Employee Onboarding

Webinar - How To Automate Pre- & Post-Patch Management

"Citizen Developers" will, according to some projections, help create as many enterprise digital solutions over the next 5 years, as were cumulatively built during the previous 40. This paradigm shift holds the promise of easing excessive development workloads for IT so focus can shift instead to more strategic and challenging projects of greater value to the enterprise. As a bonus, costs can be reduced while IT innovation is accelerated. Are No Code | Low Code | Your Code tools for real though, and can they be both cost effective, as well as provide adopting enterprises with a competitive advantage?

Please join us on Wednesday April 7th as Ayehu demonstrates a single common task involving ServiceNow tickets being automated without any code, with a little code, and entirely with code (PowerShell). It's a glimpse of the democratization of IT you won't want to miss.

Webinar - Automation Your Way: No Code | Low Code | Your Code

Return on Investment.  That's what IT decision-makers always want to know about when evaluating automation for their organization.  "What kind of ROI will this automation generate if we move forward with deploying it?" 

 Having delivered high ROI automation for over a decade, Ayehu has seen which automated workflows have been universally consistent in generating quick ROI wins.  The kinds of ROI that not only helps those same decision-makers get an automation initiative off the ground, but elevates them to automation heroes within their organization.

Please join us on Wednesday, March 30th as we'll share with you 3 tried & true automation workflows that have generated a quick ROI in every customer environment we've seen them deployed in, and would make great candidates to be your organization's first automated processes!

You'll learn:
- which 3 automation workflows always generate a quick ROI
- a quick overview about calculating the ROI of automation
- how doing a help desk assessment can reveal high ROI processes worth automating at your organization

Webinar - Instant Automation ROI: 3 Workflows That Always Generate Quick Wins

It’s estimated that 90% of organizations around the world use Active Directory as their primary identity service for authentication and authorization.  Hackers know this, which is why Active Directory has become one of their favorite targets.  Of course, it isn’t just hackers looking for vulnerabilities in order to gain access to your network resources.  It’s also insiders.  Regardless of whether your attacker is external or internal, if successful, they can cause enormous damage to your enterprise, both financial & reputational.  On this use case demo, we’re going to show you how automation can help accelerate investigation of these security breaches, and as a result, greatly reduce an organization’s exposure from attacks on corporate Active Directory deployments.

Demo - Automate the Investigation of Active Directory Security Breaches

A demonstration of how investigation of Active Directory security breaches, by both hackers AND insiders, can be accelerated through automation using Ayehu NG.

How To Automate Investigation of Active Directory Security Breaches

In 2020 MS-Teams added 95 million users, making it Microsoft's fastest growing business app ever (ZDNet).  With a total of 115 million users worldwide, including 91 of the Fortune 100 (MSPowerUser), MS-Teams now dominates what Gartner has termed the "Workstream Collaboration" market.  The ubiquity of MS-Teams presents IT Operations with an extraordinary opportunity to create a simple but sophisticated new self-service channel that enables end users to remediate their own incidents & fulfill their own service requests.  Best of all, by combining the increasingly familiar, easy-to-use interface of MS-Teams with enterprise-grade IT process automation capabilities, service desk tickets can be re-routed away from already over-burdened staff while maintaining (or even improving) SLA's.

Please watch this on-demand webinar as we demonstrate how to add automation to MS-Teams and transform it into a scalable virtual NOC operator for your service desk. 

You'll learn how to:

• Build actionable automation into an MS-Teams chatbot

• Slash MTTR by accelerating resolutions of incidents & requests

• Radically reduce your service desk's cost per ticket

Webinar - How to Resolve IT Tickets in 60 Seconds with MS-Teams & Ayehu

Join us on Tuesday March 9th, as Edge Technologies & Ayehu demonstrate how IT can achieve significant benefits with intelligent automation for AIOps. You'll see a visualized operations dashboard combined with automated remediation delivering the promise of AIOps - a glimpse of IT's AI-driven future you won't want to miss.

Learn how:

• Combining automation with a performance monitoring dashboard is key to rapid incident remediation

• A single pane of glass AIOps dashboard consolidating all monitoring tools and integrated with an automation solution can eradicate visibility silos, leading to reduced MTTR
 
• Automation provides a cost-effective way for IT to not only scale up incident remediation, but service requests as well.

Slash MTTR with Intelligent Automation for AIOps

COVID-19 has upended the workplace, forcing an exodus from corporate suites to home offices. This massive paradigm shift has wreaked havoc with many service desks. Many others however, have leveraged automation to empower their end users with self-service capabilities, enabling requests to be re-routed away from their already over-burdened staff while still maintaining SLA's.

Learn how to:

* Turn MS-Teams into a virtual service desk operator that’s available 24x7x365 

* Slash MTTR by accelerating resolutions of incidents & requests 

* Radically reduce your service desk's cost per ticket

Pandemic-Proof Your Service Desk With Automation for MS-Teams

Do you have more than one ITSM platform in your environment?  Are you planning on migrating from one ITSM platform to another?  Will you need to parallel multiple ITSM platforms simultaneously, until you standardize on one?  If any of these scenarios apply to you, how can you ensure data is synchronized among all systems, so that nothing falls through the cracks?

Please join us on Wednesday June 9th for a demonstration of how BMC Helix Remedyforce, JIRA, and ServiceNow can all be kept fully synchronized via IT Process Automation (ITPA).  We'll demonstrate how ITPA can ease the transition from one ITSM platform to another, even with multiple integration points involved, and we'll do it without any programming or scripting.  It's a presentation you won't want to miss.

On this webinar you'll learn how to:
* Easily integrate to any major ITSM platform
* Keep major ITSM platforms synchronized without any programming or scripting

How to Keep Parallel ITSM Platforms in Synch with IT Process Automation

ITSM

ITSM platform

BMC Helix Remedyforce

JIRA

ServiceNow

IT Process Automation

ITPA

No Code

IT Automation

Ayehu

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How to Keep Parallel ITSM Platforms in Synch with IT Process Automation

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