Name: Spotlight: Contact Center Revelations from UCaaS & Today’s Enterprise Report
Start: 2024-08-20T17:00:00Z
End: 2024-08-20T17:00:20.000Z
Location: BrightTALK
Rating: 0

NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience.  NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit www.netscout.com.

Join this discussion for expert insight on:

How and why the number of remote sites varies per company.

Analysis of number of a company’s UCaaS and SaaS tools related to number of remote locations.

Visibility challenges to troubleshoot issues at remote locations.

Time to resolve trouble tickets at remote sites.

Anecdotes from survey respondents about issues in their environment.

Spotlight: Remote Site Revelations from UCaaS and Today’s Enterprise Report

Join this discussion for expert insight on:

• How digital transformations have impacted the traditional troubleshooting workflow, resulting in time-consuming, vendor finger-pointing war rooms that extended costly, protracted application and network degradations and outages. 

• Common challenges, negative business impacts, and the importance of quality performance of SaaS, UCaaS, and other critical applications on employee productivity and customer experience.

• Best practices and tips to combine observability and synthetic testing to enable early intervention and troubleshooting that can reduce, and may even help avoid, slowdowns and outages that impact customers and employees.

• Several use cases focused on common issues with UCaaS and SaaS applications that illustrate the value of leveraging deep packet inspection and synthetic business transaction testing to achieve optimal application performance and rapid problem resolution.

• How using NETSCOUT nGenius® Enterprise Performance Management solutions benefits organizations by reducing troubleshooting time and mean time to repair (MTTR), effectively eliminating the War Room entirely.

Eliminate War Rooms and Lower MTTR with Application Observability

Join this discussion for expert insight on:

• Trends in the number of SaaS tools used in today’s organizations.

• Importance of SaaS performance and user experience to cloud-driven, agile enterprises.

• Effect of SaaS-impacting trouble tickets on the IT Help Desk.

• Effectiveness of troubleshooting problems involving SaaS.

• True cost of outages involving SaaS tools on the business.

• Anecdotes from survey respondents about issues in their environment.

Spotlight: SaaS Revelations from UCaaS and Today’s Enterprise Survey Report

Join this discussion for expert insight on:

• The importance of monitoring performance before, during, and after migrations with tips to ensure a seamless transition when managing high investments and expectations of strategic digital transformations.

• Observability challenges and strategies to overcome network blind spots, maintain exceptional application responsiveness, and improve troubleshooting enterprise-wide.

• Utilizing best practices for planning and executing your application migrations, which can help ensure success in any of your technology migrations.

• Several use cases exploring common issues and methods to effectively monitor traffic across your infrastructure, including public cloud, to identify and resolve issues throughout the migration lifecycle.

• How nGenius® Enterprise Performance Management solutions improve observability and performance.

Navigating Strategic Migrations with Scalable Observability

Join this discussion for expert insight on:

• Trends in the number of UCaaS tools used in modern organizations.

• Importance of UCaaS performance and user experience to the business.

• Impact of UCaaS-affecting trouble tickets on the IT Help Desk.

• Effectiveness of troubleshooting problems involving UCaaS.

• True cost of outages involving collaboration tools on the business.

• Anecdotes from survey respondents about issues in their environment.

Spotlight: UCaaS Revelations from UCaaS and Today’s Enterprise Survey Report

In this second webinar in the series, we expand on using TCP, packets, and NETSCOUT to troubleshoot performance issues, and how to determine that it is not the network!

Places to look when troubleshooting include:

• Zero Window with real-life examples

• Visualizing TCP Win behavior with NETSCOUT

• Other places to look:  Edges, DNS, Certificates, VPN and more…

TCP Part 2: Troubleshooting – It’s not Always the Network

In this first webinar, we start with a TCP refresher and then delve into data transfer ports, 3-way handshakes, data sequencing, retransmission attempts, and more… Next, we move on to how to quickly identify performance problems using TCP behavior data.

Each of these topics will be covered in depth with an explanation of the numbers or behavior and why they are key to solving problems.

• TCP Basics – and not so basic!

• Where to look to troubleshoot performance

• Using NETSCOUT: automatically calculate network and application latency

TCP Part 1: Basics and Advanced Topics

Join this discussion for expert insight on:

• How cloud, colocation sites, virtualization, SaaS and UCaaS digital transformations have tremendous impact on your business, customers, revenue, costs, and productivity.

• The challenges that come with these complex, multiple vendor environments have changed the way performance and user experience are evaluated and managed.

• Tips to utilize best practices for vendor independent and scalable observability to assure application performance and user experience for any application in virtually any infrastructure.

• The value of observability in several use cases that highlight common issues and illustrate how scalable deep packet inspection technology ensures optimal application performance and rapid problem resolution.

• How other IT organizations have addressed visibility and performance monitoring gaps in their environments using the nGenius® Enterprise Performance Management solution.

Modern Observability Challenges and Solutions

Join this discussion for expert insight on:

• How VMware software-defined networking has grown and impacted networking ecosystems in global enterprises
• Ways to implement best practices for planning and executing your digital transformations to VMware
• Through the discussion of several common use cases, uncover the value of visibility leveraging deep packet inspection technology helps IT organizations before, during, and after migrations to VMware environments to achieve optimal application performance and rapid problem resolution
• How other IT organizations have addressed visibility and performance monitoring gaps in their VMware environments using the nGenius® Enterprise Performance Management solution

Removing Gaps in Visibility in VMware Environments

Join this discussion for expert insight on:

• The concept of visibility gaps in load balancer deployments in modern IT environments and traffic monitoring challenges
• Instrumentation strategies to identify visibility gaps, maintain exceptional application responsiveness, and enhance troubleshooting
• Methods IT teams can use to quickly resolve service quality issues and reduce mean time to repair (MTTR) if load balancers are not operating as intended.
• How nGenius® Enterprise Performance Management solutions can help improve visibility and load-balancing performance

Improving Load Balancer Performance with Network and Application Visibility

This webinar will be delivered in French.

« Expérience utilisateur intelligente sur n'importe quel réseau avec des informations intelligentes et approfondies»

Ce webinaire, qui s’adresse aux responsables du NOC et aux DSI des ISP, des Mobiles Providers et des entreprises, se concentre sur l’amélioration de l’expérience utilisateur

1) Surveiller et analyser les problèmes de lenteur et de panne du SaaS
2) Analyser et dépanner avec Smart Data
3) Tests de transactions synthétiques personnalisables et en plusieurs étapes
4) Smart Data sur l'ensemble du test ou une étape individuelle
5) Surveiller depuis un utilisateur à domicile, un bureau d'entreprise ou un site distant

Ce webinaire répondra à des questions très importantes

• Comment puis-je exécuter des Tests de transactions et la capture de données filaires de manière automatique depuis n'importe quel emplacement de l'entreprise : domicile, bureau, site distant, Wi-Fi?
• Analyser et résoudre les problèmes rencontrés par l'utilisateur final en utilisant Smart Data.
• Les recommandations de Netscout visent à améliorer les performances de votre NOC en termes d'expérience utilisateur.

Accroître la proactivité de votre NOC en utilisant BTT de NETSCOUT

Join this discussion for expert insight on:

• How to ensure quality performance of Enabling Services such as DNS, DHCP, LDAP, Active Directory, and others – often the forgotten but critical supporting protocols for virtually every application service
• How eliminating the visibility gap existing in many environments can make enabling services a critical part of planning and executing migrations of application business services to colocations and the cloud
• The benefits of visibility using several use cases and deployment best practices that will show the value of deep packet inspection at scale to achieve high-quality application service performance and rapid identification of problems impacting enabling services
• Approaches used by other IT organizations to improve visibility and performance of enabling services in their environments using the nGenius® Enterprise Performance Management solution

Overcoming Visibility Gaps with Service Enablers

Discover how NETSCOUT’s first-of-its-kind patented approach, using deep packet inspection, delivers enhanced analytics and workflows to efficiently monitor service performance and mitigate security risks across the hybrid network. Realize the full potential of this technology by hosting it in your own AWS data lake and leverage native AI/ML capabilities to get the best Observability and Cyber Security insights for your Enterprise Services in the Hybrid Cloud.

Gain Visibility in the AWS Hybrid Cloud

UCaaS and Today’s Enterprise: The True Cost of Outages and Help Desk Support

Join this discussion for expert insight on:

• Trends in the employees working in the contact centers versus remote and hybrid models.

• Types of support provided by contact centers.

• Trends in top IT issues and challenges faced by contact centers.

• Where network and performance monitoring is being increased and decreased enterprise-wide.

• Impact of lack of monitoring on contact center customers.

Spotlight: Contact Center Revelations from UCaaS & Today’s Enterprise Report

Digital Transformation

Cloud

Cloud Applications

Hybrid Cloud

Cloud Architecture

Enterprise Applications

Network Performance

Network Monitoring

Application Monitoring

Unified Communications

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Spotlight: Contact Center Revelations from UCaaS & Today’s Enterprise Report

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