Name: Observability for a World-Class Contact Center
Start: 2024-08-20T17:00:00Z
End: 2024-08-20T17:00:19.000Z
Location: BrightTALK
Rating: 4

NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience.  NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit www.netscout.com.

In a time when every industry is at risk for a network disruption or computer ‘glitch’, the need for end-through-end visibility at the business edge has never been more important. Return to work initiatives are bringing with it greater importance in added visibility at remote offices to ensure quality user experience for employees and customers. This informative talk focuses on strategies to avoid performance and availability issues and reduce the time to troubleshoot issues when they do occur.

Gather the team and join this discussion for expert insight on:

• What are we missing? – Why it is essential and the best approach to overcoming challenges delivering quality performance and business user experience in remote sites

• Spotlight on industry use cases including Retail, High Tech Manufacturing, Healthcare, Energy, Banking and Hybrid Workforce

• Impacts of remote site downtime on revenue, costs, employee productivity, and IT resources

• Smart visibility - New Edge Solution that provides affordable remote site performance monitoring and user experience synthetic testing in a first of its kind, cost-effective form factor

• Value in cutting troubleshooting time for some of the most frequent and challenging network and application issues in remote sites involving SaaS applications and UCaaS (Webex, Teams) services and impacts of local ethernet and WiFi environments, SASE and SD-WAN, and ISP issues

Who Should Attend
IT professionals tasked with the availability and performance of business applications at company offices, branches, and remote locations

Remote Site Observability for Performance and Availability

The pressures on IT operations are only growing. Enterprise Strategy Group research reveals that 96% of enterprise organizations have seen demands to work at least 25% faster over the past three years, and 54% have seen demands to work at least 50% faster. 

This is despite growing complexity due to hybrid multi-cloud infrastructure, remote work as the new normal, and cloud-native application architectures that introduce new layers of virtualization. 

Join this fireside chat featuring NetScout Systems and Enterprise Strategy Group experts to discuss how Observability can improve IT operations by assisting with root cause analysis and resolution, SLA commitments, security posture, automation, and more. 

You will learn about:

• The top 10 outcomes you can achieve from successful deployment of observability

• The challenges of observability today and how to overcome these obstacles

• Why conversation data is a better fit for the goals of observability and how to bring this data into an observability architecture

• The benefits an organization can expect from NetScout’s approach to observability

How Observability Improves IT Operations

In the banking industry, trust is essential to upholding company reputation and retaining valued business. Network and application performance degradations can shake the faith of loyal customers who are seeking the most dependable bank to safeguard their finances. Gather the team for this 20-minute talk where we will discuss ways to increase observability and assure network and application performance at banks.

We’ll provide expert insight on the value of NETSCOUT’s nGenius Enterprise Performance Management solution, leveraging a combination of both packet-based monitoring as well as synthetic testing capabilities to help banks reduce complexity and gain comprehensive observability. Join the discussion to learn more about:

• Trends and top priorities for executives in the banking industry

• Benefits of comprehensive observability throughout the complex banking ecosystem to monitor performance and user experience quality

• Remote site performance monitoring – for example, branch banks or contact centers, essential to positive user experiences

• Importance of assuring user experience for essential services – for example, credit card authorization, deposits, loan processing, and making timely payments

• Cost of downtime – the impact of network and application performance issues on essential banks

• The power of Deep Packet Inspection (DPI) for troubleshooting and reduced Mean Time to Repair (MTTR)

• The value of early warning of emerging issues to prevent performance disruptions and help IT teams maintain business continuity

Observability for Reliable Performance in the Banking Industry

In manufacturing, every second of downtime can disrupt production, delay deliveries, and reduce profitability. Join us for a 20-minute webinar to explore how advanced observability and real-time monitoring can streamline operations, minimize downtime, and enhance productivity across complex modern manufacturing environments.

We’ll demonstrate how NETSCOUT’s nGenius Enterprise Performance Management provides deep visibility into your systems, leveraging real-time packet analysis to solve critical manufacturing challenges. This webinar will cover:

• Key trends and challenges faced by manufacturing CIOs and operations leaders

• How comprehensive observability ensures seamless performance across your production ecosystem, from the factory floor to the remote edge

• The critical importance of reducing downtime to improve production throughput, meet delivery deadlines, and maintain customer satisfaction

• How real-time packet data accelerates issue identification and resolution, ensuring your systems stay up and running

• How early detection and proactive troubleshooting reduce repair times and prevent costly operational interruptions

Gain actionable insights to help you maintain production efficiency, protect system performance, and achieve better business outcomes with advanced observability solutions

Observability to Enhance Efficiency and Reduce Downtime in Manufacturing

In an industry like energy, where electricity powers our lights, heat, air conditioning, and transportation among many things, unplanned brownouts and outages can be crippling. This informative 20-minute talk highlights strategies to avoid performance and availability issues and reduce the time to troubleshoot issues when they occur.

Gather the team and join us to learn how observability with NETSCOUT’s nGenius Enterprise Performance Management solution, leveraging both packet-level details and synthetic business transaction testing, helps address the complex, multi-vendor, hybrid-cloud operational technology environments managed by energy company IT professionals.

Join this discussion for expert insight on:

• Trends for power and utility CIO goals and objectives

• Importance of performance and user experience for critical power company services, such as SCADA, GOOSE, and DNP3 services

• Cost of downtime - impact of slowdowns and outages power generation, transmission, distribution, and employee productivity

• Effectiveness of deep packet inspection for troubleshooting performance problems

• Value of early warning of emerging issues in cutting troubleshooting time

• Importance of observability throughout the power company OT ecosystem

Observability for Performance and Availability in Energy Networks

“Strong observability in today’s complex environments are a necessity, and the network and cloud observability market and vendors are continuing to evolve to support new technologies and business-critical applications,” Harsha K, author of the recent Quadrant Knowledge Solutions research report SPARK Matrix™: Network Observability, 2024.

Join Harsha K and Eileen Haggerty, AVP, NETSCOUT, for an in-depth discussion on how top enterprises are navigating the observability landscape.

The webinar will cover:

1. The latest Observability technology trends: AI/ML for advanced analytics, feature extraction, end-to-end performance visibility, and user-friendly interfaces.

2. Key market drivers: Compliance, digital transformation, and ensuring optimal user experience.

3. Key technology differentiators: AI-powered automation, a cloud-native approach, multidimensional threat correlation, and future-proof investments.

4. Best Practices for organizations using Observability Solutions to drive business results.

As a recognized leader in the SPARK Matrix™ Network Observability 2024, NETSCOUT's service assurance solutions help enterprises optimize network performance, proactively resolve issues, and deliver exceptional end-user experiences.

Navigate Network Observability: Trends, Technologies and Best Practices

In insurance, customer service is just as important as the products themselves. Network and service disruptions can significantly impact operational efficiency and customer satisfaction. Join us for a focused 20-minute webinar, where we will guide you through advanced strategies to optimize performance and minimize downtime.

We’ll demonstrate how NETSCOUT’s nGenius Enterprise Performance Management—which integrates detailed packet-level analysis with synthetic business transaction testing—can address the complexities of multi-vendor, hybrid-cloud environments. This session will cover:

• Key trends and priorities for today’s insurance CIOs

• The benefits of comprehensive observability throughout the insurance ecosystem

• The critical importance of maintaining high performance and user experience in essential services such as claims processing, underwriting, and customer service

• The substantial costs associated with downtime, including impacts on customer satisfaction, revenue, and productivity

• The role of deep packet inspection in accelerating problem resolution

• How early detection of issues can reduce troubleshooting time and prevent operational disruptions

Join us to gain actionable insights that will help you improve customer service, protect performance, and ensure business continuity across your insurance operations for employees and customers.

Observability for Improved Performance and Reduced Downtime in Insurance Networks

In an industry like healthcare, where scheduling downtime for network upgrades and enhancements is a challenge, unplanned slowdowns and outages can be crippling. This informative 20-minute talk highlights strategies to avoid performance and availability issues and reduce the time to troubleshoot issues when they occur.

Gather the team and join us to learn how observability with NETSCOUT’s nGenius Enterprise Performance Management solution, leveraging both packet-level details and synthetic business transaction testing, helps address complex, multi-vendor, hybrid-cloud environments managed by healthcare IT professionals.

Join this discussion for expert insight on:

• Trends for healthcare CIO goals and objectives

• Importance of performance and user experience for critical healthcare services, such as EMR, imaging, telemedicine, and e-prescription services

• Cost of downtime - impact of slowdowns and outages on patient care, revenue, and medical staff productivity

• Effectiveness of deep packet inspection for troubleshooting performance problems
 
• Value of early warning of emerging issues in cutting troubleshooting time

• Importance of observability throughout the healthcare ecosystem

Observability for Performance and Availability in Healthcare Networks

Join this discussion for expert insight on:

How and why the number of remote sites varies per company.

Analysis of number of a company’s UCaaS and SaaS tools related to number of remote locations.

Visibility challenges to troubleshoot issues at remote locations.

Time to resolve trouble tickets at remote sites.

Anecdotes from survey respondents about issues in their environment.

Expand Observability to Distributed Remote Sites

Join this discussion for expert insight on:

• How digital transformations have impacted the traditional troubleshooting workflow, resulting in time-consuming, vendor finger-pointing war rooms that extended costly, protracted application and network degradations and outages. 

• Common challenges, negative business impacts, and the importance of quality performance of SaaS, UCaaS, and other critical applications on employee productivity and customer experience.

• Best practices and tips to combine observability and synthetic testing to enable early intervention and troubleshooting that can reduce, and may even help avoid, slowdowns and outages that impact customers and employees.

• Several use cases focused on common issues with UCaaS and SaaS applications that illustrate the value of leveraging deep packet inspection and synthetic business transaction testing to achieve optimal application performance and rapid problem resolution.

• How using NETSCOUT nGenius® Enterprise Performance Management solutions benefits organizations by reducing troubleshooting time and mean time to repair (MTTR), effectively eliminating the War Room entirely.

Eliminate War Rooms and Lower MTTR with Application Observability

Join this discussion for expert insight on:

• Trends in the number of SaaS tools used in today’s organizations.

• Importance of SaaS performance and user experience to cloud-driven, agile enterprises.

• Effect of SaaS-impacting trouble tickets on the IT Help Desk.

• Effectiveness of troubleshooting problems involving SaaS.

• True cost of outages involving SaaS tools on the business.

• Anecdotes from survey respondents about issues in their environment.

Spotlight: SaaS Revelations from UCaaS and Today’s Enterprise Survey Report

Join this discussion for expert insight on:

• The importance of monitoring performance before, during, and after migrations with tips to ensure a seamless transition when managing high investments and expectations of strategic digital transformations.

• Observability challenges and strategies to overcome network blind spots, maintain exceptional application responsiveness, and improve troubleshooting enterprise-wide.

• Utilizing best practices for planning and executing your application migrations, which can help ensure success in any of your technology migrations.

• Several use cases exploring common issues and methods to effectively monitor traffic across your infrastructure, including public cloud, to identify and resolve issues throughout the migration lifecycle.

• How nGenius® Enterprise Performance Management solutions improve observability and performance.

Navigating Strategic Migrations with Scalable Observability

Join this discussion for expert insight on:

• Trends in the number of UCaaS tools used in modern organizations.

• Importance of UCaaS performance and user experience to the business.

• Impact of UCaaS-affecting trouble tickets on the IT Help Desk.

• Effectiveness of troubleshooting problems involving UCaaS.

• True cost of outages involving collaboration tools on the business.

• Anecdotes from survey respondents about issues in their environment.

Spotlight: UCaaS Revelations from UCaaS and Today’s Enterprise Survey Report

In this second webinar in the series, we expand on using TCP, packets, and NETSCOUT to troubleshoot performance issues, and how to determine that it is not the network!

Places to look when troubleshooting include:

• Zero Window with real-life examples

• Visualizing TCP Win behavior with NETSCOUT

• Other places to look:  Edges, DNS, Certificates, VPN and more…

TCP Part 2: Troubleshooting – It’s not Always the Network

In this first webinar, we start with a TCP refresher and then delve into data transfer ports, 3-way handshakes, data sequencing, retransmission attempts, and more… Next, we move on to how to quickly identify performance problems using TCP behavior data.

Each of these topics will be covered in depth with an explanation of the numbers or behavior and why they are key to solving problems.

• TCP Basics – and not so basic!

• Where to look to troubleshoot performance

• Using NETSCOUT: automatically calculate network and application latency

TCP Part 1: Basics and Advanced Topics

Join this discussion for expert insight on:

• How cloud, colocation sites, virtualization, SaaS and UCaaS digital transformations have tremendous impact on your business, customers, revenue, costs, and productivity.

• The challenges that come with these complex, multiple vendor environments have changed the way performance and user experience are evaluated and managed.

• Tips to utilize best practices for vendor independent and scalable observability to assure application performance and user experience for any application in virtually any infrastructure.

• The value of observability in several use cases that highlight common issues and illustrate how scalable deep packet inspection technology ensures optimal application performance and rapid problem resolution.

• How other IT organizations have addressed visibility and performance monitoring gaps in their environments using the nGenius® Enterprise Performance Management solution.

Modern Observability Challenges and Solutions

Join this discussion for expert insight on:

• How VMware software-defined networking has grown and impacted networking ecosystems in global enterprises
• Ways to implement best practices for planning and executing your digital transformations to VMware
• Through the discussion of several common use cases, uncover the value of visibility leveraging deep packet inspection technology helps IT organizations before, during, and after migrations to VMware environments to achieve optimal application performance and rapid problem resolution
• How other IT organizations have addressed visibility and performance monitoring gaps in their VMware environments using the nGenius® Enterprise Performance Management solution

Removing Gaps in Visibility in VMware Environments

UCaaS and Today’s Enterprise: The True Cost of Outages and Help Desk Support

Join this discussion for expert insight on:

• Trends in the employees working in the contact centers versus remote and hybrid models.

• Types of support provided by contact centers.

• Trends in top IT issues and challenges faced by contact centers.

• Where network and performance monitoring is being increased and decreased enterprise-wide.

• Impact of lack of monitoring on contact center customers.

Observability for a World-Class Contact Center

Digital Transformation

Cloud

Cloud Applications

Hybrid Cloud

Cloud Architecture

Enterprise Applications

Network Performance

Network Monitoring

Application Monitoring

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Observability for a World-Class Contact Center

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