Ensuring High Performance Zoom

Zoom averages more than 300 million daily active users with business customers making up lion’s share, and enterprise customers growing exponentially. Keeping this business-critical service performing at its best, is a must-have directive for most companies and organizations. If Zoom quality suffers from bad voice quality, slow connections, or service unavailability, then not only do people get frustrated and lose productivity but the business is negatively impacted. IT professionals need to rapidly find and fix issues, in real time, in what typically is a complex service environment with complex dependencies beyond the Zoom application. NETSCOUT’s nGenius Performance Management Platform provides a scalable deep packet inspection approach to help identify the root cause of Zoom performance issues and reduce Mean-Time-To-Resolution (MTTR) to rapidly restore service levels and improve the Zoom user experience. Join this discussion to gain insight on: • NETSCOUT’s end-to-end visibility of Zoom performance enables rapid troubleshooting of quality issues no matter if the user is connecting to Zoom services from home offices, remote locations, or on-prem • The broader network and application environment and activities which underpin and support the performance of Zoom services in complex environments • How NETSCOUT technology has helped customers solve complex issues in their UCaaS environments impacting services • A demo of NETSCOUT’s solution monitoring Zoom that provides the intelligent data needed to identify root-cause of issues in real-time, dramatically reducing downtime