Next-Gen Service Delivery: The ITIL4 and Agile Formula

Digital disruption and cybersecurity threats are fundamentally changing how businesses deliver IT services. Organizations must simultaneously protect their infrastructure, speed up innovation, and meet rising customer expectations - creating a complex balancing act for IT leaders who need to demonstrate clear business value while maintaining operational excellence. The integration of ITIL4 and Agile methodologies provides a robust foundation for modern service delivery. This unified approach breaks down traditional barriers between development and operations, enabling teams to innovate rapidly while maintaining service quality. By combining ITIL4's structured governance with Agile's adaptive planning, organizations can create resilient IT services that evolve with business needs while keeping risks in check. In this session, Maria Sansom (Digital Delivery Manager) delves into key concepts, such as continuous improvement and adaptive planning and explores how combining ITIL4 and Agile can drive efficiency, boost innovation and supercharge value creation. Key takeaways: - Understand Synergies: Learn how ITIL4 and Agile practices complement each other to enhance digital delivery. - Implementation Insights: Gain practical strategies for integrating ITIL4 and Agile in your organization. - Overcome Challenges: Discover common challenges and effective solutions for implementing these methodologies. - Measure Success: Learn how to measure the success of ITIL4 and Agile practices in driving operational excellence. - Customer-Centric Approach: Understand the importance of customer-centricity in optimizing digital delivery. About the Speaker With a decade of experience in the telecommunications industry, Maria Sansom is an ITIL4 Master and Prince2 Agile certified professional. They bring five years of expertise in Service Management, ensuring efficient and effective service delivery.