CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most
interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your
contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human
capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in……