Presented by
Blair Pleasant, President & Principal Analyst | COMMfusion LLC
Rethinking Unified Comms User Adoption
About this talk
The “If you deploy it, they will use it” approach doesn’t work when it comes to UCC. Too many IT professionals focus exclusively on the architecture and design for UCC solutions, without taking into account the role of end user usage, adoption, and training to drive the overall success of a UCC. solution. This session we will focus on why end user adoption and training are so important, key findings from a usage and adoption study, and steps to drive adoption in order to get the most out of your UCC solution.
Key Takeaways
- Why usage and adoption are even more important than the UCC technology itself
- How to develop a UCC end user adoption strategy
- Best practices for UCC training and adoption
- How to overcome some of the roadblocks to driving user adoption
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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.