Exceed expectations for speed and convenience with AI-driven self-service and agent productivity tools. Automate processes across departments and reduce the cost to serve. 

Join us as Bell Canada and FX Innovation share their groundbreaking strategies for field service transformation. This exclusive ServiceNow webinar will dive deep into the ways AI and connected workflows are optimizing operations and improving customer support. 

You’ll leave with insights into: 

- How industry leaders are using connected field service to deliver faster, more personalized customer and technician experiences 
- Bell Canada’s approach to transforming its operations through a unified data model and fully integrated workflows 
- FX Innovation’s pivotal role in implementing and supporting Bell Candas’s AI-driven field service transformation

Reimagining Field Service in the Era of Intelligence with Bell Canada

Get insights from this webinar on how integrating Customer Service Management (CSM) and Contact Center as a Service (CCaaS) technologies can transform your customer service operations. Learn how to implement seamless self-service options, empower agents with real-time intelligence, and streamline back-office processes for a more connected and responsive customer service organization.

Customer Service Management (CSM) for Contact Centers

Join us for "Generative AI: Fact, fiction, and the future of work," a conversation that demystifies generative AI and explores its practical applications and limitations. Our panel of experts will discuss how generative AI is transforming work, enhancing customer service, and driving efficiencies, while also sharing real-world success stories and lessons learned. Watch now to gain insights on AI's capabilities, evolving roles, and future-proofing your career.

Generative AI: Fact, Fiction, and the Future of Work

Growing a business requires reliable and consistent field operations. Join our webinar, How Sunoco Transformed Retail Maintenance Operations with ServiceNow, which leads you through the energy company’s journey as it dramatically upleveled its field performance. 

You will hear directly from Sunoco’s Director of Technical Services & Maintenance about their business transformation journey to a fully digital, real-time solution that eliminates inefficiencies and enhances collaboration. In partnership with Evora IT Solutions and powered by field and customer solutions from ServiceNow, Sunoco achieved real-time visibility of service requests and fulfillment across their store managers, dispatchers, and third-party contractors.

You’ll learn how Sunoco is:  

- Streamling field operations with AI-powered workflows

- Providing real-time mobile updates for contractors 

- Enabling store managers to submit and track service requests 

- Simplifying vendor and customer onboarding and offboarding with a unified system

Transforming Retail Maintenance Operations with Sunoco

In our webinar, "Accelerate Revenue with Sales and Order Management," learn how to simplify the sales and order lifecycle, speed up revenue generation, and improve customer experiences. Discover how ServiceNow's single platform integrates traditionally siloed sales functions and automates many processes, with real results from ServiceNow customers. Watch now to invigorate your customers' sales experience.

Accelerate Revenue with Sales and Order Management

Customer Engagement

Customer Experience

Customer Service

Customer Success

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Accelerate Revenue with Sales and Order Management

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