Presented by
Nick Cavalancia-Founder, Techvangelism;Cara Herrick, Director of GBS Strategy at ServiceNow; Nuno Lopes, ServiceNow Solutions Lead at Genpact; Yugal Joshi, Partner at Everest Group
Transforming global business services with AI: A new era of innovation
About this talk
Global business services (GBS) have kept up with the times. They have long moved past their initial focus on cost-cutting to become a strategic partner that embraced the latest technology to unite people, processes, technology, and data. But what’s next?
GBS organizations are now poised to integrate artificial intelligence (AI) and generative AI to drive enterprise-wide digital transformation, agility, and innovation. AI is set to make its impact felt across areas as diverse as customer service, enterprise knowledge management, HR, procurement, and finance – enabling improved productivity, competitiveness, and talent and process transformation.
Join Yugal Joshi, Everest Analyst; Nuno Lopez, Genpact’s orchestration expert, and Cara Herrick ServiceNow's Director of GBS Strategy, to explore:
• Key drivers and trends for AI adoption in GBS
• Potential shifts in GBS: from task-driven to value-stream-driven and individual- to enterprise-level productivity
• Challenges in scaling AI adoption
• Key success factors to transforming GBS through gen AI
• The role of ecosystem partners in this journey
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At Genpact, we empower businesses to transform their end-to-end supply chain performance. From sourcing and manufacturing to after-sales, our
procurement and supply chain management solutions combine deep industry expertise with cutting-edge digital technologies, including generative AI. We
deliver data-driven insights and proven methodologies to enhance supply chain visibility and maximize returns. This enables smarter decision-making, faster
deliveries, and future-ready supply chains that position our clients for sustained success and growth. To hear how and where AI should be playing a role in …
procurement and supply chain management solutions combine deep industry expertise with cutting-edge digital technologies, including generative AI. We
deliver data-driven insights and proven methodologies to enhance supply chain visibility and maximize returns. This enables smarter decision-making, faster
deliveries, and future-ready supply chains that position our clients for sustained success and growth. To hear how and where AI should be playing a role in …