Prompted by the extraordinary potential of data and AI, we deliver digital transformations that help our clients seize the competitive edge with confidence. Selected as global integrators of Agentforce at its 2024 launch, we elevate service experiences and drive customer success with trustworthy, innovative AI solutions.

AI is rapidly transforming the IT landscape—redefining integration, automation, and API management. Join Deloitte Digital and MuleSoft for an exclusive webinar where we break down the latest insights from the 2025 Connectivity Benchmark Report and explore what they mean for IT leaders today.
Our speakers will discuss:
AI’s impact on the workforce – How automation is reshaping IT roles and operational efficiency
API security in an AI-powered world – Emerging risks, best practices, and proactive strategies
The evolving IT strategy – How AI-driven connectivity is unlocking new business opportunities
Walk away with actionable insights to future-proof your IT ecosystem and lead with confidence in an AI-first world. Don’t miss this opportunity to stay ahead of the curve!

Unlocking the Future of AI + Integration and Automation: Insights from Deloitte and MuleSoft

High agent turnover, overwhelming contact volumes, slow issue resolution — the challenges facing contact centers are significant. To overcome these hurdles and enhance customer experience, boost efficiency, and lower costs, Generative AI integration in platforms like Salesforce’s recently launched Agentforce Service Agent could be a major component in overcoming these problems, but questions remain about how best to apply this technology.

In this webinar, join leaders from Salesforce and Deloitte Digital as they discuss how service organizations can leverage GenAI to transform customer and employee experiences. 

Watch now to learn more about:
- How GenAI can effectively manage contact volume and complexity
- The importance of channel strategy and optionality
- How new AI agent tools like Agentforce Service Agent reduce the complexity of implementing and managing Self-Service “Bots”

The Role of GenAI in Elevating Contact Center as a Service

AI agents like Agentforce create opportunities for organizations to reimagine how work gets done and how businesses interact with employees and customers. But what does it take to implement Salesforce AI Agents effectively? Where can it deliver the most value? And how do you get started?

Join this webinar to discover how Deloitte Digital collaborated with Salesforce to unlock productivity in Service Cloud with an Agentforce Service Agent for Salesforce employees. Attendees will gain valuable insights into:
• Identifying and prioritizing the right use cases for Salesforce Agentforce Agents
• Applying strategies and frameworks for successful Salesforce Agentforce Agents deployment
• Understanding the technical prerequisites for implementation
• Visualizing how to utilize Service Cloud Agents through a demo

How Agentforce drives employee productivity at Salesforce – a service use case from Deloitte Digital

Join Salesforce and Deloitte Digital for an introduction to Agentforce for Automotive and learn how Salesforce is delivering automotive-specific AI with predictive, generative, and agent-based capabilities in the flow of work. During this webinar, you’ll gain an understanding of how AI is driving innovation across the automotive industry, and how you can leverage AI features available today to empower your teams, improve customer insights, and automate manual tasks.

Agentforce for Automotive: What AI Was Meant to Be

Generative AI

Artificial Intelligence

Automotive

Agentforce

Salesforce

Agent Productivity

Agents

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Agentforce for Automotive: What AI Was Meant to Be

Presented by

About this talk

More from this channel