Network Troubleshooting, Observability and End-User Experience Monitoring for Healthcare

Whether it's providing access to EMR/EHR systems, managing patient scheduling and registration, ensuring visibility into remote urgent care, enabling remote patient monitoring, or supporting services across multiple departments, the network team faces constant pressure to keep everything running efficiently and reliably. The quality of patient care—and even patient outcomes—directly depends on the services that IT supports. Join Ward Cobleigh, Product Line Manager for Network Performance & Threat Solutions at VIAVI Solutions, for an in-depth look at network troubleshooting, forensic analysis, elevating network observability and end-user experience monitoring in healthcare. In this session, you’ll gain practical insights into using automated End-User Experience Scoring alongside packet-level and flow data analysis to support essential healthcare services under demanding conditions. We will discuss and demonstrate how this powerful combination can provide high-level network observability, an understanding of how critical services are performing, and the packet-level details needed to hold vendors accountable and solve complex problems. What You’ll Learn: - How to balance observability and detailed packet analysis for efficient troubleshooting and service assurance - Ways to use End-User Experience Scoring for actionable insights on service reliability and user satisfaction - Tools and strategies for holding vendors accountable and resolving complex network issues efficiently - The important role that both packets and flow data play in reducing dwell time and identifying suspicious or unwanted behaviors Whether you're tackling complex integration issues or looking for better ways to prioritize issue resolution, this session will equip you with the insights and strategies to make an impact.