Name: 24/7 member service with AI: Credit Union of Colorado's success story
Start: 2025-01-03T15:07:00Z
End: 2025-01-03T15:07:04.000Z
Location: BrightTALK
Rating: 0

Boost.ai specializes in enterprise-grade conversational artificial intelligence (AI). Inventor of the world’s most scalable conversational AI platform, boost.ai empowers enterprises to automate customer service and internal support channels, enhance human efficiency and drive revenue with proprietary self-learning AI and a no-code solution that’s quick to deploy, easy to learn and highly scalable.

Able to handle unlimited intents while consistently maintaining resolution rates of above 90 percent, virtual agents developed on boost.ai’s platform are used by companies like Telenor, DNB, Tryg, and MSUFCU to successfully automate thousands of interactions daily.

Boost.ai is headquartered in Stavanger, Norway, with offices in Boston, Oslo, London and Stockholm and Copenhagen.

Say goodbye to frustrated debtors and endless phone calls! Contentia Belgium found a solution.

In this video, Wesley Van de Walle, Operations Coordinator at Contentia Belgium, shares their experience with a revolutionary voicebot that transformed their debt collection process. 

Discover how this innovative technology:
- Eliminated waiting times and drop-offs 
- Reduced debtor frustration 
- Improved efficiency and communication 

Wesley also shares valuable insights on implementing a voicebot, emphasizing the importance of defining the scope and allocating resources for management and improvement.

How a voicebot revolutionized debt collection at Contentia Belgium

Tired of long wait times and frustrated customers? Íslandsbanki found the solution with their AI-powered virtual agent, Fróði! 

Salome, a Product Owner at Íslandsbanki, explains how Fróði is transforming their customer service by:
- Providing 24/7 support so customers can get answers anytime, anywhere! 
- Eliminating wait times and delivering instant responses! 
- Freeing up human agents to tackle complex issues that require a personal touch. 

Salome also shares why choosing the right AI partner is crucial and how boost.ai's collaborative approach helped them create a virtual agent that truly reflects the Íslandsbanki brand. 

Discover how Íslandsbanki is using AI to deliver exceptional customer experiences in this insightful interview!

Zero wait times with AI? How Íslandsbanki transformed customer service with boost.ai

Say goodbye to frustrating phone menus and hello to D.E., Desert Financial’s friendly voicebot!

Desert Financial Credit Union, the largest credit union in Arizona, understands this frustration. That's why they implemented D.E, an intelligent virtual assistant to improve the customer experience!

Hear how D.E. is revolutionizing customer service by:

- Providing quick and easy answers to common questions like account balances and routing numbers.
- Freeing up human representatives to handle more complex issues and build stronger relationships with members.
- Offering a seamless and conversational experience, unlike those clunky old automated systems!

Plus, learn how the team is constantly analyzing data and using member feedback to improve D.E. This ensures a smooth and efficient experience for everyone!

Discover the future of customer service with Desert Financial Credit Union

High call volumes got your customer service team feeling the heat? IcelandAir‬ knows the struggle. They were facing the same problem, and it was impacting their customer experience.

In this video, Arndis from ‪IcelandAir‬ shares how boost AI's conversational AI platform helped them reduce call volume, improve customer satisfaction, and even support their native Icelandic language!

Thinking about implementing conversational AI? Arndis offers valuable advice on what to consider before choosing a provider.

How IcelandAir cut call volumes & boosted customer satisfaction with boost.ai!

Get the insight into how Bold used the boost.ai solution to scale their CX experience with Aldeamo.

About boost.ai
Committed to delivering outstanding customer experiences, boost.ai stands at the forefront of enterprise-grade conversational AI. Driven to enable unparalleled interactions between people and organizations, boost.ai harnesses cutting-edge technology to push the boundaries of AI responsibly. Its proprietary self-learning AI platform empowers businesses to automate interactions at scale, enhancing efficiency and driving positive outcomes. Trusted by enterprises across various industries, boost.ai's virtual agents consistently maintain resolution rates above 90 percent, automating thousands of interactions daily. Founded in 2016, boost.ai is backed by Nordic Capital and operates from its headquarters in Sandnes, Norway, with global offices in cities including Boston, Copenhagen, and London.

Customer Success Story: Boost.ai + Bold

In this special episode of "Behind the Bots," we invite you to meet some of the incredible individuals who have championed the adoption of conversational AI within their organizations.

They share their personal journeys, the strategic challenges they faced, and how they leveraged boost.ai's virtual agents to drive remarkable outcomes. 

A highlight from the episode is Santander's proactive approach during a recent remediation process. By empowering their Virtual Agent, Sandrine, they resolved approximately 15,000 unique inquiries, translating to significant labor savings.

Behind the Bots - Part 1

How can advanced conversation intelligence elevate operational efficiency and redefine the customer service landscape in your organization?

Discover the transformative journey of Sandy, Atlanticus' innovative chatbot, in our upcoming webinar. Join us to explore the remarkable capabilities and potential of conversation intelligence to elevate customer engagement and streamline operations.

In this session you will learn:
- Discover the challenges that drove Atlanticus to adopt a chatbot solution and the key factors behind their decision. Unearth strategies for evaluating and implementing leading technologies to drive significant improvements across your organization.
- Explore the key metrics that guided Sandy's success, providing a blueprint for enhancing customer satisfaction and operational efficiency with technology.
- Gain actionable insights on optimizing performance through rigorous quality assurance for exceptional service.
- Learn how Sandy surpassed its goals by autonomously managing 50% or more of chat interactions.

Register today to explore the endless possibilities of combining customer-centric strategies with cutting-edge technology!

Beyond the Bot: Real-World Results from Conversation Intelligence

Introducing AI-powered CX Insights: Actionable insights that will transform enterprise CX

We’re excited to announce AI-powered hashtag CX Insights, our newest set of features designed to give enterprises clearer visibility into customer interactions and improve CX in real-time. Here’s what makes it a game changer for enterprises in any industry:

-AI Review: Automatically analyzes every customer conversation, ensuring consistent, in-depth reviews without the need for manual effort.  
-Actionable Metrics: An improved approach to tracking and categorizing conversation outcomes, providing clearer reasoning as to how and why interactions were automated or handed off to a human. This feature moves the needle, empowering enterprises to go beyond basic measurements like containment and completion rates.
-Conversation Insights: A fresh set of visuals that display detailed CX metrics and trends over time, helping you continuously refine and enhance customer outcomes. Ready to unlock deeper insights into your customer interactions?

Ready to unlock deeper insights into your customer interactions?

Introducing AI-Powered CX Insight

Generative AI is revolutionizing customer service, but 80% of CEOs find that its inherent risks and uncertainty make it difficult to employ quickly.

However, what if there was an innovative approach that paired the power of GenAI with the safety and control best practices of traditional Conversational AI to enable an accelerated time to market? You don’t have to wonder any longer because the answer is here with Generative Action. Join boost.ai CTO, Rasmus Hauch, Co-founder and CCO, Henry Iversen, product researcher, Nena Van As and senior solutions consultant, Jens Steno as they overview and demo what makes our Generative Action technology so revolutionary.

This webinar reviews:
- The growing importance of Generative AI in customer service.
- The four pillars that define and control Generative Action.
- How this technology enables controlled and secure behavior.
- Use cases for Generative Action across different industries.

The CX Paradigm shift - Safe and controlled Generative AI

Large Language Models (LLMs) and Generative AI are poised to revolutionize customer service in the Financial Services sector. Yet, implementing these new technologies requires careful consideration to manage risks, ensure security, and maintain brand integrity. Join us in this webinar to learn how to leverage these benefits in a risk-free, privacy-compliant manner that guarantees a positive impact on customer experience (CX).

Discover the transformative potential of LLMs and Conversational AI for your customer service operations. Experts from boost.ai will guide you through practical solutions to key questions, such as ensuring accurate customer interactions, maintaining compliance with security and data protection regulations, and implementing these technologies without adding complexity to your projects.

Join experts from boost.ai and MSU Federal Credit Union for this on-demand session to gain insights directly from experienced leaders in LLMs and financial institutions.

Key Takeaways:
- Discover a proven roadmap for harnessing the power of LLMs and Generative AI in your customer service organization.
- Hear firsthand from a leading financial institution about driving successful projects and achieving immediate results with these technologies.
- Get concrete, actionable answers to your pressing questions and concerns about implementing LLMs
- Understand the potential risks and challenges of Generative AI, and learn strategies to mitigate them.

Transforming CX in financial services with generative AI

ChatGPT made a splash when it was released at the end of 2022, and now large language models (LLMs) and generative AI are poised to shake up the entire conversational AI space.

But the question remains: can these probabilistic models be harnessed to deliver on the CX expectations of enterprise organizations?

Boost.ai Founder, Lars Ropeid Selsås, and Chief Product Officer, Halvard Totland, take a deep dive into how the boost.ai platform is uniquely able to leverage LLMs like OpenAI’s GPT models to increase the efficiency and accuracy of virtual agents at scale, while streamlining AI training, enhancing human agents, and optimizing the end-user experience.

This webinar covers and demos a host of upcoming features including:

- Scalable content suggestion
- Training data generation
- Agent handover summary
- Answer re-write
- Contextual, pre-written responses
- And much more!

Conversational AI and large language models: an enterprise perspective

Intelligent self-service isn't just smart - it's essential. It’s no secret that today’s consumers expect immediate service and prefer to find solutions to common problems on their own. In fact, 69% of consumers try to solve issues independently before reaching out to a service representative.

But while self-service might seem like an easy win for businesses and consumers alike, traditional self-service platforms often fall short. That’s where AI-assisted tools enter the picture.

This webcast features a panel of experts including Elizabeth Tobey, Head of Marketing, Digital and AI at Nice, Bonnie Chase, Senior Director, Service Marketing at Coveo, and Chase Tarkenton, SVP and GM, North America at boost.ai, who will discuss how AI-assisted self-service can transform your customer experience.

Tune in now to learn about AI's role in customer experience, including triumphs, traps, real-world cases, and expert tips.

How AI-Assisted Self-Service Can Transform Your Customer Experience

Intelligent self-service isn't just smart - it's essential.

It’s no secret that today’s consumers expect immediate service and prefer to find solutions to common problems on their own. In fact, 69% of consumers try to solve issues independently before reaching out to a service representative.

While self-service might seem like an easy win for businesses and consumers alike, traditional self-service platforms often fall short. That’s where AI-assisted tools enter the picture.

Key takeaways:

- Why AI management is knowledge management
- Key elements to address before implementing genAI
- How search plus genAI delivers the best customer experiences
- AI's role in CX: triumphs, traps, real-world cases, and expert tips

How AI-assisted self-service can transform your CX

This video will explain how you can use LLM Action together with the API Connector to help customers identify the physical stores closest to them.

Watch now to learn how you can better support your customers using AI.

LLM Action Find Store Location

This video explains how you can use LLM Action to gather key details from users and leverage the API Connector to interactively estimate the potential growth of each users’ monthly savings.

Tune in now to find out how you can enable your virtual agent to create individualized savings plans for your customers.

LLM Action Savings Calculator

In this video, you’ll learn how you can use LLM Action to gather user contact information and send it to an API endpoint to streamline lead generation and customer service processes.

Tune in now to find out how your organization can automate customer service and strengthen your internal support channels.

LLM Action Call Back

In this video, you’ll learn how you can leverage a large language model to help customers evaluate different solution packages and determine which one best fits their needs.

Watch now to find out how you can use AI to enhance your customer experience.

LLM Action Select Package

Is 24/7 member service REALLY possible? Kelly Wagner-Grull, Director of Member Experience & Digital Services at Credit Union of Colorado, shares how they achieved it using AI.

Hear how Credit Union of Colorado tackled customer support challenges by implementing a cutting-edge AI virtual assistant. Kelly explains how this technology improved service, boosted member satisfaction, and freed up human agents to handle complex issues. Since implementing the boost.ai platform, their digital channel's NPS has reached one of its highest levels ever.

Discover:
- The importance of iteration and continuous improvement in AI implementation. 
- Why partnering with the right AI provider is crucial for success.
- How AI can enhance both member and employee experiences.

24/7 member service with AI: Credit Union of Colorado's success story

Customer Experience

Conversational AI

Artificial Intelligence

Chatbots

Virtual Agents

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24/7 member service with AI: Credit Union of Colorado's success story

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