Redefining What’s Possible with Service Operations and GenAI

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Presented by

Eric Schnorr - Senior Manager Service Operations, ServiceNow ; Kyle Brueckner - Senior ServiceNow Engineering Manager, RapDev

About this talk

Join experts from RapDev & ServiceNow for a dynamic fireside chat as they delve into Service Operations. Discover how ServiceNow's innovative Service Operations features can transform your organization's IT services and operations management. Learn from RapDev, a trusted ServiceNow partner, about best practices and strategies to maximize the value of your ServiceNow investment. Our speakers will share insights on optimizing workflows, improving service delivery, integrating Generative AI, and enhancing overall operational efficiency. This session will take you beyond standard practices to explore how ServiceNow’s advanced features and RapDev’s real-world expertise can reshape the way you work. Whether you’re new to ServiceNow or looking to deepen your understanding, you’ll walk away with actionable ideas on how to unlock new value and potential in your IT operations.
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ServiceNow brings ITSM and ITOM together on a single platform: ServiceOps. In cooperation with our partners, we are providing a range of offerings and solutions that can increase visibility, improve the flow of work, and reduce costs. Together, we help our joint customers modernize, automate, and optimize processes.