Crafting a Business Case for Service Ops: Boost Efficiency & ROI

Unlock the secrets to creating a compelling business case for service operations that maximises efficiency and return on investment. Join us as we delve into the critical role of IT service management (ITSM) and IT operations management (ITOM) in navigating today's complex digital landscape. Our session will focus on practical strategies to handle the increasing volume of digital devices, ensuring availability, compliance, and seamless incident management. Learn how to present a persuasive narrative to executives that aligns with organisational goals, using key outcomes, capabilities, and financial metrics. We'll guide you through the art of storytelling in business cases, ensuring your proposals resonate with decision-makers. Discover how to reduce operational effort, resolve incidents swiftly, and demonstrate the significant impact on business performance. Our experts will share actionable insights on aligning objectives, gathering data, and leveraging conservative estimates to build a robust business case. We will also provide tips on engaging stakeholders and using ServiceNow sales teams for additional support. Whether you aim to secure investment for new ITOM initiatives or enhance existing operations, this webinar will equip you with the necessary knowledge and tools to drive efficiency, cut costs, and improve compliance. Engage in Q&A with industry leaders and access exclusive resources post-event to advance your service operations journey.