ServiceNow brings ITSM and ITOM together on a single platform: ServiceOps. In cooperation with our partners, we are providing a range of offerings and solutions that can increase visibility, improve the flow of work, and reduce costs. Together, we help our joint customers modernize, automate, and optimize processes.

In today’s fast-paced IT landscape, the challenge to do more with fewer resources is constant. Join agineo and ServiceNow to discover the ways that AI, Automation and Generative AI, when integrated within ServiceNow, can be your allies in meeting this challenge. You'll also learn:
 
• Strategies for intelligent automation of routine tasks
• Predictive techniques to prevent IT incidents
• How to focus your team on strategic initiatives with AI’s help

Find out how to boost IT productivity with fast, platform-native AI resolutions across the enterprise.

Efficiency AND Effectiveness: A Vision for the Future of IT Service Operations

Even the best technologies can face resistance—and ServiceNow’s Service Operations Workspace is no exception. Change can be tough, even for experienced ServiceNow admins. But with the right approach, you can help your team move from hesitation to confidence, creating lasting transformation in how they work.

In this session, you’ll hear from:
• Joanna Anderson, Director, Technical Consulting at Beyond20—a ServiceNow Certified Technical Architect with deep Service Operations Workspace subject matter expertise.
• Kevin Jones, Business Process Consultant at Beyond20—an expert advisor in Organizational Change Management (OCM) with years of experience guiding teams through successful adoption.
• Eric Schnorr, Senior Manager, Service Operations at ServiceNow—an authority on Service Operations who will moderate this engaging discussion.

Together, they’ll share practical insights and real-world examples to help you:
• Spark enthusiasm early and guide teams from reluctance to embracing the workspace with confidence.
• Understand why resistance happens, even among seasoned professionals, and how to address it head-on.
• Create long-term adoption strategies that empower your people and ensure your investment delivers results.
• Explore Prosci’s ADKAR methodology and its application to ServiceNow adoption, with success stories to inspire your journey.

We’ve been there, and we’ll share lessons learned from our own experiences, helping you turn obstacles into opportunities. Whether you’re navigating adoption challenges now or planning ahead to avoid them, this session offers a clear roadmap to eliminating barriers and creating change that lasts. Let’s help your team fully embrace the potential of Service Operations Workspace.

From Resistance to Confidence: How to Drive Adoption of ServiceNow Service Operations Workspace

Join experts from RapDev & ServiceNow for a dynamic fireside chat as they delve into Service Operations. Discover how ServiceNow's innovative Service Operations features can transform your organization's IT services and operations management. Learn from RapDev, a trusted ServiceNow partner, about best practices and strategies to maximize the value of your ServiceNow investment. Our speakers will share insights on optimizing workflows, improving service delivery, integrating Generative AI, and enhancing overall operational efficiency.

This session will take you beyond standard practices to explore how ServiceNow’s advanced features and RapDev’s real-world expertise can reshape the way you work. Whether you’re new to ServiceNow or looking to deepen your understanding, you’ll walk away with actionable ideas on how to unlock new value and potential in your IT operations.

Redefining What’s Possible with Service Operations and GenAI

In this video, we explore Contender Cloud Accelerate, a strategic initiative designed to enhance digital transformation for organizations. The session covers key features and benefits, emphasizing how ServiceNow and Contender enable businesses to streamline processes, improve service delivery, and drive innovation in cloud environments.

Contender Solutions – Cloud Accelerate

Join us for an in-depth exploration of the fundamentals of ServiceNow Service Operations. This webinar will delve into the essential concepts and strategies for establishing a robust Service Operations framework. Learn about the compelling reasons to build a Service Operations structure and gain valuable insights into successfully implementing it. Whether you're new to ServiceNow or looking to optimise existing processes, this session will provide the guidance needed to elevate your service delivery standards. Discover how to enhance IT operations and drive efficiency within your organisation.

Exploring ServiceNow Service Operations: Building a Strong Foundation

Unlock the secrets to creating a compelling business case for service operations that maximises efficiency and return on investment. Join us as we delve into the critical role of IT service management (ITSM) and IT operations management (ITOM) in navigating today's complex digital landscape. Our session will focus on practical strategies to handle the increasing volume of digital devices, ensuring availability, compliance, and seamless incident management. Learn how to present a persuasive narrative to executives that aligns with organisational goals, using key outcomes, capabilities, and financial metrics.

We'll guide you through the art of storytelling in business cases, ensuring your proposals resonate with decision-makers. Discover how to reduce operational effort, resolve incidents swiftly, and demonstrate the significant impact on business performance. Our experts will share actionable insights on aligning objectives, gathering data, and leveraging conservative estimates to build a robust business case. We will also provide tips on engaging stakeholders and using ServiceNow sales teams for additional support.

Whether you aim to secure investment for new ITOM initiatives or enhance existing operations, this webinar will equip you with the necessary knowledge and tools to drive efficiency, cut costs, and improve compliance. Engage in Q&A with industry leaders and access exclusive resources post-event to advance your service operations journey.

Crafting a Business Case for Service Ops: Boost Efficiency & ROI

Discover real-world success in this exclusive session about Copenhagen Airport’s journey with Service Operations. Learn from Christian Hjortkær, Director, Head of IT Service Management at Copenhagen Airport, as he shares invaluable insights into their experiences, challenges, and triumphs in establishing an effective Service Operations structure. This webinar showcases strategies and best practices that transformed their service management. Witness an inspiring case study illustrating how Service Operations can revolutionise business practices and significantly impact service efficiency.

Copenhagen Airport's Success with Service Operations Implementation

Join us for an insightful webinar where industry experts discuss how to make the ServiceNow platform the most strategic operational engine in your business. Learn how to drive exceptional user experiences, take back control of your tech stack, and support your business goals through a well-governed IT landscape. Discover strategies to manage and reduce technical debt, ensuring your organization can unlock its full potential. This session will cover practical steps to unblock and unlock your transformation journey, featuring real-world examples and expert advice.

First Unblock, Then Unlock Your Transformation Journey

Dive into the intricacies of IT asset management with NewRocket's expert-led webinar. Discover why managing IT assets is crucial for your organisation and how gaining visibility can mitigate significant business risks. This session will explore unseen pitfalls of IT asset management, offering insights on steering clear of chaos. Learn about effective strategies to enhance your asset management processes, ensuring your organisation remains resilient and secure. The webinar will guide you through a comprehensive approach, helping recalibrate your methods for optimal safety and efficiency.

Mastering IT Asset Management: Control vs. Chaos

ServiceNow Discovery and Vault Credential Integration enhances IT operations by automating the identification and management of IT assets while ensuring secure access to sensitive credentials.  This video reviews the process to integrate ServiceNow Discovery with Vault.

ServiceNow & Contender Solutions: Discovery – Vault Credential Integration

Host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape.

Unlocking Service Operations with AI

Host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on service operations, and the challenges and opportunities within various industry verticals. Listeners will gain valuable perspectives on how to navigate the fast-changing landscape of IT services and leverage cutting-edge technologies to drive efficiency and effectiveness.

Transforming IT Service Management

In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with Cognizant. The discussion covers the significance of agile methodologies, the impact of AI, and the crucial role of consultative partnerships in driving digital transformation.

Transforming Service Ops: Embracing Innovation and Continuous Evolution

In today’s rapidly evolving IT landscape, achieving comprehensive visibility into your IT operations is crucial for maintaining efficiency, agility, and performance. Join us for an insightful webinar, "Elevate Your IT Operations: Exploring ServiceNow's ITOM Visibility Features," where we will delve into the powerful capabilities of ServiceNow’s IT Operations Management (ITOM) and how it can transform your IT operations.

Elevate Your IT Operations: Exploring ServiceNow's ITOM Visibility Features w/ Contender Solutions

Achieve cloud excellence : Leverages existing IT service management creates a centralized managed framework across multi-cloud and non-cloud environments. 

By unifying their multi-cloud provisioning and governance, organizations can 

• unlock the potential of the cloud
• increasing agility
• cost efficiency
• and collaboration for a simplified cloud transformation journey.

Unlock Seamless Multi-Cloud Operations with Wipro FullStride Cloud Boundaryless Enterprise on Now

As organizations continue to navigate the complexities of digital transformation, the need for a unified approach to IT services and operations has never been clearer. Service Operations s, powered by the synergy of ServiceNow ITSM and ITOM, offers a path to greater efficiency, faster issue resolution, and accelerated service delivery.

The benefits of Service Operations are multifold:

1. Efficient and Intelligent Service Management - Service Operations Workspace, playbooks, and conversation interfaces helps to efficiently resolve incidents, problems, changes, and requests 

2. Business and Service Context • Discovery and Service Mapping helps to gain overall business context AI-powered experiences •

3. Virtual agents simplify employee self-service 24/7, while AI automatically routes tickets to the correct resolution group AI Ops • AI Ops predicts incidents before users are impacted, automates root cause analysis, and accelerates resolution

ServiceOps is not just a trend—it’s the future of IT. Reduced MTTR, reduced no of priority incident, no service outages , always on services becomes a reality. By embracing this integrated approach, your organization can offer better services, greater employee & customer experiences, and ultimately accelerating business transformation.

Service Operations: Harnessing ServiceNow ITSM and ITOM together for Accelerating Business Transformation

Watch this demo to see how DevOps Connect uses the automation power of ServiceNow to unify application management and IT Operations teams, enabling better application change visibility, process standardization, and development decisions.

Close the Loop on Application Management with DevOps Connect

Service Operations

ServiceOps

DevOps

Application Management

ServiceNow

Thirdera

IT Operations

ITOM

ITSM

IT Service Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Close the Loop on Application Management with DevOps Connect

Presented by

About this talk

More from this channel