Agentic Service Management 101 – A crash course on AI agents for ITSM professionals

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Presented by

Arkajit Datta, Applied AI Research Engineer

About this talk

IT support portals and hardcoded chatbots will soon be a thing of the past. AI agents for ITSM can not only fetch information from your knowledge base but talk to other systems like your CRM, SSO, IdP, HRMS, and more to perform tasks like password reset and app provisioning without requiring human agents. This will amplify the productivity for both IT and end users. IT will also reduce support costs and help your IT organization scale without increasing headcount. Join us for this webinar to understand the what, why, and how of AI agents for IT support and to prepare yourself for an AI-powered future.
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Atomicwork is a modern service management platform. It leverages AI to help IT organizations transform their ITSM and ESM. Learn more at https://www.atomicwork.com