BMC was founded on a deeply felt principle: help customers maximize their technology and drive better business outcomes. We do that by connecting and optimizing digital operations to create an AI-powered engine for continuous innovation.

Traditionally networking and IT teams have relied on siloed tools limiting efficiency in responding to incidents. But what if you could unify networking and AIOps breaking down these silos. Join Enterprise Strategy Group and BMC solutions experts in the fireside chat and a live demo and learn more how IT and networking teams can:  
 
• Easily unify networking and IT insights to improve operations across networks and complex cloud environments  
• Use Netreo network visibility, data, and actionable insights integrated with BMC Helix AIOps to help IT and network teams prevent and predict issues 
• Get a centralized and comprehensive view of critical network metrics to simplify and accelerate troubleshooting and optimize network performance 
 
• Jim Frey, Principal Analyst, Enterprise Strategy Group 
• James Mancini, R&D Senior Solutions Architect, BMC, and Co-founder, Netreo 
• Andrew Anderson, AVP Product Manager, BMC, and Co-founder, Netreo 
• Stela Udovicic, Senior Director, Solutions Marketing, BMC

How to Integrate Networking with AIOps using BMC Helix and Netreo

Historically, resolving complex digital service performance issues required IT operators, SREs or DevOps engineers to have years of experience. Not everyone knows where to find information about their systems or infrastructure or know what actions to take to resolve problems. Data siloes, outdated monitoring tools, and the velocity of data can slow down IT response times.

A successful Gen-AI strategy in speeding up the time to resolution in complex IT environments is a matter of data — observability data as well as change events and incidents — and making sense of it all. At BMC, we use AI to look at the data holistically and reduce it down to events that IT teams actually care about. That’s the first step.

In this webinar, you’ll see a demo and learn:
• The Gen-AI-enabled capabilities that help our customers get to the source of problems faster
• How SREs, operations, and NOC teams can use HelixGPT to ask the right questions and get answers
• The all-in-one observability and AIOps solution that unifies data, context, tools, and teams

How BMC Can Drive Your Gen-AI Strategy in Speeding Up Incident Response

Enhancing BMC Helix Open Full-Stack Observability 

What's inside?

Giving enterprises true, open full-stack observability starts by centralizing data from your entire IT environment. Netreo captures comprehensive network data and feeds critical metrics into BMC Helix, giving customers a holistic view of their entire IT footprint. Join us for an introduction to Netreo Network Performance Monitoring and Diagnostics (NPMD) and learn how Netreo improves network observability, service delivery and reliability. Our webinar includes how IT leadership, network teams, and IT operations can:  

Deliver holistic network observability with Netreo and BMC Helix  
Improve network service reliability with automated device onboarding and configuration and system self-tuning  
Reduce MTTR and ensure a great user experience with actionable insights in personalized dashboards and reports

Netreo Network Performance Monitoring and Diagnostics

What if you could prevent 1000 potential outages with AI? Improve service health by more than 75%? Use machine learning and automation to help your IT team sleep better? Watch the webinar to learn from your peers and IT pros about the transformative power of AIOps, observability and BMC Helix Discovery. Whether you're an IT director, DevOps manager, or an SRE, this session offers practical insights that will help you improve your operations. During the session we shared:

• How the internal BMC DevOps and SRE team transitioned from chasing issues to preventing incidents with observability, generative, causal, and predictive AI.
• How one BMC customer achieved comprehensive visibility across its IT environment while reducing downtime.
• Discover how ServiceOps fosters collaboration between IT teams to drive better efficiency and innovation.

Take advantage of this opportunity to gain actionable insights and stay ahead in the rapidly evolving adoption of AI in IT operations management. Watch now!

AI Journey to Discovery: Real-World Stories of Achieving IT Mastery

As enterprise technology increases in complexity and scale, service management organizations must find innovative ways to support and deliver digital services, often without being allocated more resources. Some have already begun deploying generative AI technology reactively, in response to direct user prompts. Now BMC is delivering the next phase of evolution by bringing agentic AI to BMC Helix. Extending the familiar conversational experience of generative AI, BMC HelixGPT uses agentic AI to enable proactive and automation to assist human workers further.

In this session and live demo, you’ll learn how a new set of autonomous, intelligent agents, powered by BMC HelixGPT, can make your organization more productive and successful by:

- Proactively automating tasks
- Curating content and surfacing insights
- Recommending actions and solutions

BMC HelixGPT brings agentic AI to transform IT Service Management

HelixGPT

IT Service Management

Automation

AI Technology

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BMC HelixGPT brings agentic AI to transform IT Service Management

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