One Stop Shop: Social Care for the Next Generation Member Experience

With increasing attention on how health plans are identifying and addressing the drivers of health, leaders are rightly rethinking how benefit design can facilitate these requirements. In an era where convenience and connectivity reign supreme, the concept of a “one stop shop” for meeting member social care needs has never been more relevant. Join Best Buy Health Chief Medical Officer, Ben Zaniello, as he shares the essential components of a comprehensive social care strategy, from leveraging multi-channel communication to harnessing the power of data-driven insights. This session will explore the transformative potential of integrating social care into the member experience journey, addressing social determinants of health, bridging digital literacy gaps, and preventing and detecting falls. Through real-world examples and best practices, attendees will gain a deeper understanding of how comprehensive social care can redefine member interactions, drive satisfaction, and nurture loyalty.