Solving the Microsoft Support Problem; Alternatives to Unified Support.

Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support Services, companies shifting from Premier to Unified have seen price increases of 200% in year one, and increases ranging from 20% to 50% year over year thereafter. Additionally, an “unlimited” service offering from Unified, coupled with 2023 layoffs, has driven significant support deterioration.   Unsurprisingly, what amounts to a slowdown of support delivery has caused an increasing number of enterprises to consider alternative support solutions. But many worry that they might choose the wrong one, or worse, that making such a move could jeopardize their relationship with Microsoft.  "Solving the Microsoft Support Problem; How to choose the Right Alternative to Microsoft Support" walks you through the questions that IT professional MUST ask during their journey to a better Microsoft support experience