Build Seamless & Secure Digital Onboarding in the Age of GenAI

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Presented by

Christian Marc, Business Owner Digital Onboarding and Ammar Faheem, Product Marketing Manager CIAM at Thales

About this talk

Did you know that 80% of customers expect a completely digital onboarding experience?* In addition, a majority will only share their personal information if certain caveats are met -- some may even drop off during the process. In this episode, we will dive into ways to balance best-in-class identity verification and identity affirmation practices coupled with a seamless and compliant user onboarding journey while minimizing customer drop-off. Learn how to build customer loyalty from the very first interaction they have with your brand. Key takeaways: - Digital onboarding: The foundation of your digital customer lifecycle management - How to balance regulations & user experience around identity verification - Common identity verification risks in the age of generative AI - The future of identities and the rationale around dematerialization *Thales Digital Trust Index 2024 Research
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