Transform Your Customer Experience with Tech-Enabled Collaboration

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Presented by

Max Andaker, Product Manager, Datadog & Co-Founder of CoScreen. Logan Franey, Developer Solutions, Slack

About this talk

Enterprises are competing with digitally native businesses to deliver products and services that meet and exceed customers’ continuously evolving expectations. Businesses are adopting modern technologies in order to increase team productivity, optimize IT performance, and accelerate innovation. If enterprises want the most out of their customer experience investments, they need to embrace modern observability tools and build a culture of collaboration across IT systems and teams. Learn how end-to-end monitoring and observability enable enterprises to break down team silos and deliver industry-leading experiences for their customers and achieve business benefits such as: • Improved business resilience by identifying and resolving IT risks faster before they result in customer service outages • Increased competitive standing with DevOps and shift-left best practices to accelerate software releases • Future-proofed brand and reputation by instilling a culture of collaboration for the long-term • Accelerated adoption of emerging technologies through industry partner integrations
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Datadog is an observability and security platform that unifies metrics, traces, logs, and security signals for centralized visibility on dynamic environments. By bringing together data from every tool in a company’s stack, Datadog enables customers to easily monitor the health and performance of their cloud infrastructure and applications at scale. Datadog also offers 700+ fully-supported integrations and preset service dashboards to provide immediate time to value. No matter the industry, scale, or use case, Datadog’s solutions help teams consolidate tool sprawl, break down silos, reduce operational costs, and remain agile in the market.