Presented by
Sheerine Reid - Product Marketing Director; Sean Pollock - Commerce Sales Engineer
B2B Ecommerce Search for Friction-Free Buying Experiences
About this talk
Large tech disruptors have redefined the way businesses interact with people.
They’ve introduced advanced search capabilities that have 2X the conversion rates compared to others with basic search functions.
2020 disrupted and accelerated business as usual — online sales increased 10% on B2B ecommerce sites. Innovative companies who adapted knew how important it was to convert by meeting and exceeding their customer’s expectations.
Customers don’t have the time to wait on an inadequate search system.
It’s an expensive choice not to future-proof your website. Don’t lose the industry-leading edge you’ve worked so hard to achieve.
That’s where Coveo AI comes in.
Far too long have shoppers been fed irrelevant and generic product recommendations.
Coveo changes that by bringing relevant buying experiences to products, reviews, suggestions — all calculated and learning from every interaction.
Watch this product demo session to learn how to leverage AI-powered search, navigation, personalization & recommendations to remove friction from your buying experiences.
Experience AI-powered relevant buying experiences with:
- Finding everything you need faster, any way you want to search
- Dynamic navigation paths that discover relevant products within complex catalogs
- Personalized experiences for both authenticated and anonymous buyers
- Machine learning models that recommend products for cross-selling and up-selling
- Educate buyers by surfacing rich content such as expert articles or videos in a single search
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Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
Our single SaaS AI platform and robust suite of AI & GenAI models are designed to transform the total experience from CX to EX across websites, ecommerce, service, and workplace. Powering individualized, trusted, and connected experiences across every interaction to delight customers and augment employees, and drive superior business outcomes.
Our platform is certified ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner.