Elevate your patient experience with Microsoft D365 Contact Center

In today’s dynamic healthcare environment, patients have options. And they aren’t afraid to use them. In fact, a recent Harris Poll found 69% of patients would be willing to switch providers for better services. For healthcare organizations, that means optimizing operational efficiency while delivering exceptional patient experiences is crucial for success. Join our upcoming webinar, Oct. 29 at 12 p.m. CT, to see how Microsoft Dynamics 365 Contact Center and AI-infused Microsoft Copilot can elevate your healthcare practice. 3 key takeaways from this webinar: 1. How to enhance your organization’s operational efficiency through a streamlined patient experience— Learn how the Copilot-first Microsoft Dynamics 365 Contact Center can streamline processes and improve service delivery across all patient touchpoints. 2. How to implement AI-enabled patient care— Understand how AI-powered tools can manage routine inquiries, enhance self-service options, and provide actionable insights to better anticipate and meet patient needs. 3. How to create healthcare teams that are equipped for success— Dive into the resources and strategies required to support your staff effectively, boost productivity, and build a loyal patient base. See how your healthcare organization can achieve real results like: • 45% increase in call deflection • 45% decrease in call center attrition • 31% increase in First Call Resolution (FCR) • 12% decrease in Average Call Handling Time (AHT) • 13% decrease in agents requiring assistance Want to learn more about how Microsoft Dynamics 365 Contact Center helps achieve these results? Register for the webinar today to save your spot.