Collections leaders — your current contact center platform is losing you money

In the collections industry, margins can be tight. That’s why it’s no surprise reducing costs and increasing recovery rates are often at the top of the priority list year in and year out. Your contact center platform sits at the center of both these issues. Disjointed integration between collections platforms, contact center platforms, and other key functionality represents one of the leading causes of operational inefficiency. Meanwhile, outdated outbound tactics that fail to consider customer preferences for digital channels can further damage your agency’s performance. We’ve put together an expert team of panelists from TTEC Digital, Genesys and Latitude to explore a proven approach to balancing cost and performance that’s as easy as 1-2-3: • Selecting the right channel capabilities at the lowest per-minute usage rate • Consolidating disparate solutions into a single cost-efficient contact center platform • Integrating AI-enabled tools to drive performance without increasing overhead Ready to get out of the strategy and dive into the TCO math? As a part of this session, you’ll also explore how each of these factors can help drive total cost of ownership by walking through a series of helpful TCO exercises.