From Crisis to Control: How to Rethink 9-1-1 Dispatch Strategies

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Presented by

Kurt Hamm, Principal Solution Architect; Kelley Jacob, VP PubSec; John Persano, Emergency Comms Lead AWS

About this talk

Explore the increasing challenges faced by 911 emergency contact centers and the technology solutions that aid the contact center in handling non-emergency calls more efficiently.
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At TTEC Digital, we believe the conversation — where a customer directly engages with your brand — is the most critical moment in the customer journey. In that moment, the experience can deepen a customer relationship, or damage it forever. That’s why TTEC Digital is singularly obsessed with optimizing customer experience (CX) at the point of conversation. These conversations, and the contact center technologies that support them, are inseparable. We've built content to help viewers apply powerful technology and proven CX strategy together.