Presented by
Mike Aossey, AWS, Sr. Manager, Partner Solutions Architecture & Rajan Balasundaram, Verint, VP, Americas Presales
Accelerate AI Adoption in Your Contact Center: Verint + AWS
About this talk
Customer expectations are growing faster than your budget and resources. To keep up with demand, contact centers are turning to AI and CX Automation. Together, AWS and the Verint Platform create a foundation for AI adoption across not just your contact center, but your entire enterprise. Attend this webinar to learn how:
• A single cloud platform that easily integrates with your entire contact center ecosystem
increases availability, flexibility, and AI adoption.
• A hybrid workforce of specialized bots and agents can help close the gap between customer
expectations and resources.
• AI adoption in the contact center requires robust customer engagement data.
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Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results.