Supercharge IT Service Management (ITSM) with Intelligent Video

Logo
Presented by

David Speroni, Vbrick lead UI/UX designer

About this talk

When integrated with ServiceNow, Vbrick's enterprise video platform allows IT service management agents to efficiently resolve tickets by providing automatically curated, relevant video content. Vbrick's AI integration surfaces videos from Vbrick's libraries that help explain the issue, show step-by-step solutions, and provide preventative guidance. Agents can view, search, and ask questions about videos without leaving the ServiceNow interface. This intelligent use of knowledge-based video dramatically improves support efficiency, resolution times, and end-user satisfaction.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (13)
Subscribers (32)
Vbrick is the leading cloud-native, AI-driven enterprise video platform (EVP). From live and on-demand video streaming to content management and robust analytics, we’ve got you covered. Learn how our EVP can help your enterprise streamline business processes, improve customer and employee experiences, and drive organizational success.