Name: AI Cafe: What’s next for the AI transformation in retail
Start: 2024-12-19T20:24:00Z
End: 2024-12-19T20:24:32.000Z
Location: BrightTALK

CBTS (#43 CRN Elite150) combines deep technical expertise with a full suite of flexible technology solutions – including Generative AI, Application Modernization, Managed Hybrid Cloud, Cyber Security, Unified Communications, and Infrastructure solutions. From the development and deployment of modern AI enabled applications and the secure, scalable infrastructure platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients’ transformative business initiatives. 

For more information, please visit www.cbts.com.

It is estimated that organizations collect over 2.5 quintillion bytes of data every day, yet many struggle to translate this data into actionable insights. 

In this episode, Our CTO Justin Rice and Sr. Director of AI Justin Grieshop discuss the obstacles many organizations face when trying to realize value from their data and the steps they need to take to successfully build a strong data analytics foundation to do so, including Data Strategy, Data Engineering, Data Modernization, Data Visualization, and Data Governance.  
Learn more at www.cbts.com

Accelerate speed to insights with a strong data analytics foundation | Tech Talk

The Kentucky Community & Technical College System (KCTCS) stands at the forefront of institutional innovation, having partnered with CBTS to drive a comprehensive digital transformation across more than 80 campuses. By embracing an advanced AI-native networking platform, KCTCS has reimagined its network to increase infrastructure usage time from 62% to 90% over the five-year term, demonstrating an extremely difficult use of capacity and marked improvement in ROI.

CBTS delivers modernized applications, scalable platforms, and optimized operations, all with integrated security.

Learn more at www.cbts.com

Transforming campus networks: KCTCS leads student-centric innovation with AI-driven solutions

When the IT team at Geneva College came to EdgeCon seeking a reputable partner for their networking needs, CBTS rose to the challenge. Together, they identified key areas to improve the network experience on campus and decided to adopt Juniper NaaS featuring Mist AI technology. This engagement resulted in Geneva College earning the Edge Award for Excellence in Procurement and Partnership. Watch now to see how CBTS and Geneva College came together to execute IT success!

CBTS delivers modernized applications, scalable platforms, and optimized operations, all with integrated security.

Learn more at www.cbts.com

Geneva College adopts Juniper NaaS AI technology | CBTS Success Story

Evolving and new technologies in the hands of organized groups or nation states can become effective tools for cyber crime. When it comes to combating those threats, the best offense is a good defense. Security solutions like Cortex XDR from Palo Alto Networks help protect your environment while preparing for what to do if an attack occurs. Learn about this solution and other best practices for fortifying your organization against cyber attacks in this episode of Inside the CISO's Office, featuring John Bruggeman, CBTS vCISO, and Justin Edgar, Principal Architect at Palo Alto Networks.

Protecting and preparing for the worst cyber attacks with XDR | Inside the CISO's Office

As hybrid work evolves and customer expectations rise, organizations need a unified, AI-powered approach to communication and customer engagement. 

In this episode, Justin and Jon discuss how combining UCaaS and CCaaS on a single platform drives business outcomes. By eliminating disjointed tools, this integrated solution enhances collaboration, improves customer engagement, cuts costs, and simplifies operations.

CBTS offers a variety of Digital Workplace products to support this transformation. Our UCaaS portfolio includes Webex Calling and Microsoft Teams Voice, while our CCaaS portfolio features Webex Contact Center, Five9 Contact Center, and CXsync Contact Center—giving organizations the flexibility to choose what works best for them.

We recommend Webex Calling and Webex Contact Center from Cisco as the ideal synergistic solution. Here are the transformational tools that unified communication delivers:

- An integrated, cost-effective solution for all communication needs.
- Increased productivity with faster response times and streamlined workflows.
- Seamless transitions between team collaboration and customer support.
- Reduced IT complexity through centralized management.
- Stronger, more consistent connections across the organization.

Learn more at www.cbts.com

Breaking down silos: The power of integrating UCaaS and CCaaS | TechTalk

In this episode of Inside the CISO's Office, John is joined by fellow CBTS Consulting CISO Josh Hankins to share their tips for keeping your organization safe amidst changing AI trends and rising ransomware attacks. They discuss how to protect your data with strategies for compliance management, model training, AI program adoption, and incident response. If you're concerned with your organization's security and are looking for the right steps to take, this video is a great start!

Inside the CISO's Office: Protecting Your Organization from AI risks and Ransomware

CBTS Sales Engineer Kevin Johnston breaks down what sets Five9's Genius™ AI Contact Center platform apart. With AI everywhere these days, it's important to focus on how AI tools solve real business challenges—enhancing customer interactions, supporting agents, and driving meaningful outcomes. Discover how Five9's AI capabilities deliver value across the entire contact center journey, from first touch to final resolution—for customers and agents alike.

CBTS delivers modernized applications, scalable platforms, and optimized operations, all with integrated security.

Learn more at www.cbts.com

AI-powered success: The guide to transforming CX with Five9 and CBTS

In the new world of AI-enabled cyber threats and remote work, developing an advanced security strategy has become paramount for enterprise organizations. In this episode, Jon and Justin discuss the industry-leading, single-vendor, AI-enhanced secure networking solution we are recommending to our clients—Palo Alto Networks Prisma SASE—and walk you through how it delivers on the following:
• Cost savings.
• Reduced complexity.
• Increased network performance.
• Zero trust threat prevention.
• Data protection.

Empowering enterprise organizations with managed services, automation, and AI | TechTalk

In the new world of AI-enabled cyber threats and remote work, developing an advanced security strategy has become paramount for enterprise organizations. In this episode, Jon and Justin discuss the industry-leading, single-vendor, AI-enhanced secure networking solution we are recommending to our clients—Palo Alto Networks Prisma SASE—and walk you through how it delivers on Cost savings, Reduced complexity, Increased network performance, Zero trust threat prevention, and Data protection.

CBTS delivers modernized applications, scalable platforms, and optimized operations, all with integrated security.

Learn more at www.cbts.com

Zero trust, SASE and AI: An Advanced Security DREAM Team!

As a retailer, you know that IT cost is just one of many expenses that make up your operations. With the right approach to your IT spend, you can offset cost with significant ROI. Our latest Tech Talk in our retail-focused series, “Show ROI with IT while improving the store experience,” explores the pathways you can take to gain significant ROI from your retail IT expenditure. Join industry experts Jon Lloyd and Justin Rice as they delve into the best tips to set your IT operation up for cost-saving success.

Expect to hear more on topics such as:
 • Identifying KPIs for in-store improvements and setting measurable targets for IT initiatives.
 • Enhancing customer experience with IT investments, measuring changes with before-and-after analysis and highlighting resultant cost savings and revenue growth.
 • Utilizing real-time analytics, including input gathered through surveys and social media, for real-time assessments and outcome visualization. 
 • Crafting a compelling narrative, tailored to stakeholder interests, that links IT to business outcomes.

Tech Talk: Show ROI with IT while improving the store experience

John Bruggeman, CBTS vCISO, and Robert Leong from HCL BigFix delve into current cybersecurity threats and strategies to prevent them from affecting your organization. Together they discuss the current state of cybersecurity, the motivations behind cyber adversaries, and the critical importance of vulnerability management. They also explore the challenges organizations face in patching vulnerabilities-and the major costs if they don't. Follow along as John and Robert shed light on the complexities of modern cybersecurity and offer valuable insights for businesses and security professionals alike.

Visit our website to learn more about how CBTS can help you manage your cybersecurity: https://www.cbts.com/it-security/cybersecurity-solutions/

Inside the CISO's Office: Strategies for mitigating cybersecurity threats

Explore the latest innovations transforming the retail industry, with insights from the National Retail Federation 2025 Retail's Big Show. Learn how advanced technologies like digital signage, smart connected solutions, and AI, are enhancing customer experiences and improving operational efficiency. Discover how CBTS' partnership with Retail Tech Inc. (RTI) delivers AI-driven infrastructure, networking, and security solutions. Our experts also dive into managed IT services, voice solutions, and cybersecurity tailored for retail, ensuring seamless operations and future growth. Stay ahead of the curve in a rapidly changing retail landscape and never miss an opportunity to improve your business. Learn more: https://www.cbts.com/retail/

Transforming retail with cutting-edge technology

Since 2012, CBTS and Palo Alto Networks have built a robust relationship, delivering innovative solutions to meet your strategic objectives. Discover how our managed and professional services for Palo Alto Networks platforms—including Prisma SASE, Prisma Access, Prisma SD-WAN, and Prisma Cloud—can enhance your security posture. Learn about Cortex XDR and Cortex XSOAR, part of our comprehensive suite of professional security services, and see why these solutions are vital for your organization's success. Our expert Jon Lloyd was joined by Skyler King, Sr. Manager, NAM Strategic Partner Service Creation at Palo Alto Networks at the lightboard to illustrate our partnership with Palo Alto Networks and the critical solutions we offer to empower your business.

Visualizing security: Palo Alto Networks solutions managed by CBTS

Building an AI-embedded network brings cost, efficiency, and security benefits to your business. But where do you start? Our NaaS expert, Kirk Rooney, sat down with Ryan Prendergast and Jim Vadja from Juniper to discuss all aspects of creating a network powered by Juniper Mist AI. Together, they uncover the benefits of adopting an AI-based managed NaaS solution and outline the steps your organization can take to succeed.

AI in NaaS with Juniper Mist

Adopting AI technology isn't just a matter of finding the newest, most advanced software for your business and installing it. It's critical to first establish the proper foundation to ensure that your digital workplace is prepared to support the complex and rapidly evolving AI technology that may benefit your business. The right infrastructure addresses the intensive storage and networking that AI requires to function successfully and optimally.

In this Tech Talk, Jon and Justin address the process of building an AI-ready secure network, including topics such as:

- Key challenges to implementing an AI-ready secure network and how to overcome them.
- Components of an ideal AI-ready secure network and how to choose the best option for your business.
- Details on how to quickly realize the benefits of GenAI through the adoption of an AI-embedded secure networking solutions, such as:
- - Juniper NaaS, featuring Mist AI and Marvis VNA
- - Palo Alto Networks Prisma SASE
- - Palo Alto Networks ADEM

Tech Talk: Fast path to GenAI may be an AI-embedded secure network

Uncover the hidden secrets of AI-powered cybersecurity in this engaging session at AI Cafe during Cybersecurity Awareness Month. Learn firsthand how AI technologies are transforming the battle against cyber criminals, enhancing threat detection capabilities, and fortifying defenses. Join us to explore real-world applications, success stories, and practical strategies to stay ahead of cyber threats using AI. Don't miss this opportunity to empower your cybersecurity strategy with AI intelligence and resilience.

AI Cafe: AI-powered secrets to outsmart cyber criminals

Ryan Hamrick, head of the security consulting group at CBTS, and John Bruggeman, vCISO at CBTS, break down the top five cybersecurity vulnerabilities commonly found during penetration tests. From lack of security headers to unsupported software, learn about the most critical issues and how to address them to enhance your organization's security posture. This video provides valuable insights and practical tips to help you stay secure. Don't miss out on these expert recommendations!

More Information:  Top 5 cybersecurity vulnerabilities uncovered during penetration testing
https://www.cbts.com/blog/top-5-cybersecurity-vulnerabilities-uncovered-during-penetration-testing/

Top 5 Cybersecurity vulnerabilities uncovered: CBTS Penetration Testing

In today's AI Café, we delve into the transformative role of AI in knowledge management with Scott Littman from Lucy. The discussion highlights how AI-powered tools like Lucy are revolutionizing access to information, enabling rapid and relevant responses across various domains such as marketing, customer support, and HR. The conversation underscores the importance of AI in bridging the knowledge gap created by remote work environments, replacing the 'water cooler' moments with instant, AI-facilitated knowledge sharing.

AI Cafe: Revolutionizing Knowledge Management with AI: The Future is Here!

CBTS Sales Engineer Kevin Johnston explores the integration of AI and machine learning in the Five9 contact center platform. Learn how these technologies enhance customer experiences, support agents with real-time assistance, and drive better business outcomes through intelligent routing, sentiment analysis, and comprehensive interaction analytics. Discover how AI is transforming contact centers to deliver better outcomes for customers, agents, and businesses alike.

More Information: https://www.cbts.com/blog/seven-contact-center-automation-trends-of-2024-elevate-your-digital-workplace-efficiency/

AI-enabled support: The future of contact centers with Five9 and CBTS

As AI technologies continue to evolve, it's critical to ensure that your network is prepared to evolve with them. Building an AI-driven network allows your business to protect consistent network functionality and user experience while alleviating the stress on your network managers.

In this video, we're showcasing how Juniper Mist AI enables your AI-driven network with the power of Juniper's future-focused NaaS, Mist AI Cloud, and Marvis VNA.

More Information: https://www.cbts.com/blog/juniper-mist-naas-with-marvis-ai-improving-user-experience/

Build an AI-driven enterprise with Juniper Mist AI

Discover how AI is transforming cybersecurity and the key concerns it raises for CISOs. Our experts Ryan Hamrick, Security Consulting Services Manager, and John Bruggeman, vCISO, discuss the evolving threat landscape, AI-powered attacks, data privacy, integration challenges, and skill gaps. Learn strategies to address these challenges and protect your organization.

Read More: AI in Cybersecurity: Navigating complexity in the digital age
https://www.cbts.com/blog/ai-in-cybersecurity-navigating-complexity-in-the-digital-age/

The impact of AI on Cybersecurity: Top concerns for CISOs

The artificial intelligence (AI) revolution is in full swing as record numbers of organizations race to adopt AI to improve business operations, enhance productivity, foster creativity, and drive significant business growth.

However, the most important question to ask before jumping in is, “how to roll out AI successfully.”  Join our AI experts as they explore the common pitfalls during enterprise AI adoption. What strategies, structures, and talent management approaches will business leaders need to put in place to prepare their organizations for an AI-driven future? 

We will examine these and other critical questions, such as:
• Navigating the AI Hype Cycle 
• Selecting the right AI technology and vendor
• Building a great AI technical team
• Data management and repositories
• User training and support

AI Cafe: 5 pitfalls to avoid during enterprise AI adoption

CBTS Sales Engineer Kevin Johnston explores the integration of AI and machine learning in the Five9 contact center platform. Learn how these technologies enhance customer experiences, support agents with real-time assistance, and drive better business outcomes through intelligent routing, sentiment analysis, and comprehensive interaction analytics. Discover how AI is transforming contact centers to deliver better outcomes for customers, agents, and businesses alike.

Kevin Johnston, CBTS sales engineer, and Danielle O’Keeffe, manager, solutions consulting at Five9, explore how CBTS and Five9 are transforming contact centers with AI. Discover how real-time sentiment analysis, automated call summaries, and advanced analytics enhance agent performance and customer satisfaction. Learn about the latest AI integrations—such as GPT-3—and their impact on operations. This video provides valuable insights into the future of customer service technology and the significant ROI that AI can deliver.

To read more:  https://www.cbts.com/blog/ai-and-automation-solutions-in-contact-centers/

Expert insights: Leveraging AI for next-gen contact center with Five9 and CBTS

As a leader in the retail sector, how do you harness the capabilities of geospatial intelligence to analyze customer data? In our Tech Talk, “Geospatial intelligence to enhance customer analytics”, experts Jon Lloyd and Justin Rice discuss location-based technologies that help you harness store data to make cost-saving business decisions.

Expect to learn more about the following topics:
• Location-based customer segmentation.
• Foot traffic analysis and heat mapping.
• Market analysis and site selection.
• Customer journey mapping.
• Proximity marketing and personalization.
• Competitive analysis and benchmarking.
• Predictive analytics and forecasting.
• Compliance and ethical data use.

More Information: https://www.cbts.com/blog/location-based-marketing-technology-in-retail-a-primer/

Tech Talk: Geospatial intelligence to enhance customer analytics

Artificial intelligence (AI) is reshaping the landscape of unified communication, ushering in a new era of seamless collaboration and unparalleled efficiency in the digital workplace. In this groundbreaking exploration, discover the advantages of AI-driven productivity, including enhanced efficiency, streamlined processes, and heightened workforce engagement. Discover how organizations leverage embedded AI to automate tasks, translate content across languages, and tailor communications for a personalized experience. Gain insights from our industry experts as they navigate the current AI landscape and predict future trends in unified communication and the digital workplace. 

Learn more: https://www.cbts.com/blog/the-2024-digital-workplace-roadmap-the-future-of-unified-communications-and-collaboration/

Chapters:
0:00 Introduction
1:10 – The rise of AI in the digital workplace 
3:05- The journey of virtual meetings, how AI is improving transcription
7:32 – Data governance
10:29 – How will AI affect the job market and job functions?
12:26 – How can you use AI in the digital workplace to assist your day-to-day operations?
14:45 – How AI is being embedded into different platforms and the different associated features
17:00 – AI capabilities we might see in the future
18:13 – What are some risks/use cases associated with AI?
21:49 – Is AI currently being used for talent acquisition? What are the risks of doing so?
25:05 – Task efficiency and the power of leveraging AI today
25:45 – Do you see applications of Gen AI in the digital workplace without company data? 
29:04 – If you are not using AI today, challenge yourself to think about the different ways you can use it

Tech Talk: The power of embedded AI in digital workplace solutions

AI and Data Analytics

GenAI is already transforming retail by enhancing customer experiences, optimizing operations, and driving sales. So, what’s next?

Join CBTS, in partnership with Burtch Works and their CXO Expert Network, as they explore the most critical GenAI use cases transforming retail, what’s on the horizon, and how business leaders can prepare their retail organizations to thrive amidst rapid change.

You won’t want to miss this talk as the dialogue promises insights on real-world AI retail applications—from hyper-personalized customer engagement and real-time inventory optimization to predictive analytics for strategic decision-making.

AI Cafe: What’s next for the AI transformation in retail

Artificial Intelligence

Generative AI

Machine Learning

Large Language Model

Retail

Transformation

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AI Cafe: What’s next for the AI transformation in retail

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